At a Glance
- Tasks: Support clients, build relationships, and address queries in a dynamic insurance environment.
- Company: Join the UK's largest independent Insurance Brokers with a supportive culture.
- Benefits: 26 days holiday, career progression, CII qualifications, and 24-hour wellbeing support.
- Other info: Inclusive workplace that values honesty, integrity, and personal growth.
- Why this job: Make a real impact in client services while enjoying flexible working arrangements.
- Qualifications: Experience in the insurance industry and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our team based in Southampton. Joining us as an Insurance Account Handler means you'll benefit from a Monday‑to‑Friday schedule, a salary based on experience, a generous bonus structure and all the benefits of working with the UK’s largest independent Insurance Brokers. We welcome people from all backgrounds and offer hybrid and flexible working arrangements for Account Handlers who prefer a different schedule to the traditional 9‑5.
Role responsibilities
- Every day you will support a designated client portfolio, acting as their first point of contact, building strong relationships, and addressing their queries as they arise.
- This role is ideal for those who love customer service or sales, as relationship‑building with our clients is key to your success.
Qualifications
- Some experience of the Insurance Industry is essential for this role.
- The rest is all about you as a person:
- Most important is your ability to bring your best self to work every day in order to provide our clients with the best possible experience.
- Proactive, using your initiative and showing an entrepreneurial spirit.
- Willingness to learn and curiosity; we offer many opportunities to gain qualifications that will enhance your career in this growing industry.
- Confidence to work with clients both by phone and face‑to‑face; prior customer service experience is important.
- Collaborative, positive outlook, engaging, with resilience to adapt to change.
- Honesty and integrity, essential within a financially regulated organisation and the right way to be.
Benefits
- In return you will be welcomed and supported by our Ardonagh family and will join an organisation that cares about you as a person and your wellbeing.
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Ardonagh family.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pension scheme.
- 24‑hour support for physical and mental wellbeing.
- One paid volunteering day to give back to our communities.
- The Spotlight Awards, which recognise the brightest talent across our group.
Equal Opportunity
Everywhen is an equal opportunities employer, committed to a working environment that is free from discrimination, inclusive, and empowers people to bring their whole selves to work and reach their full potential.
Application & Other Information
If your application is successful, we will conduct relevant employment checks before you commence employment, including verification of recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the end date if the required quality or number of applications has been received. No agencies please.
Insurance Client Services Executive Hybrid Account Handler in Southampton employer: NACBA
Join our dynamic team in Southampton as an Insurance Account Handler, where you'll enjoy a supportive work culture that prioritises your wellbeing and professional growth. With flexible working arrangements, generous holiday entitlement, and opportunities to gain industry qualifications, we empower you to thrive in your career while building meaningful relationships with clients. As part of the UK's largest independent Insurance Brokers, you'll be recognised for your contributions and have the chance to progress within the Ardonagh family.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Client Services Executive Hybrid Account Handler in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for new opportunities. A friendly chat can lead to referrals or insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios specific to the insurance sector. We recommend role-playing with a friend or using online resources to boost your confidence and ensure you shine when it’s your turn to impress.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, whether in person or virtually, let your enthusiasm for customer service and relationship-building shine through. Remember, they want to see the real you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the time to engage directly with us.
We think you need these skills to ace Insurance Client Services Executive Hybrid Account Handler in Southampton
Some tips for your application 🫡
Show Off Your Insurance Experience:Make sure to highlight any relevant experience you have in the insurance industry. We want to see how your background aligns with the role of an Insurance Account Handler, so don’t hold back on those details!
Be Yourself:We’re looking for genuine personalities! Let your unique qualities shine through in your application. Show us your proactive attitude and willingness to learn – it’s all about bringing your best self to work.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your skills in customer service and relationship-building can benefit our clients. We love seeing applicants who take the time to connect their experiences with what we do.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at NACBA
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of the insurance industry. Familiarise yourself with common terms, recent trends, and any relevant regulations. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about building relationships, prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a client or resolved a tricky situation effectively.
✨Be Proactive and Engaging
During the interview, don’t just wait for questions to be asked. Show your proactive nature by asking insightful questions about the company and the role. This will highlight your enthusiasm and willingness to learn, which are key traits they’re looking for.
✨Emphasise Your Adaptability
The job description mentions resilience and adaptability. Be ready to discuss how you've handled change in previous roles. Share specific examples that illustrate your ability to thrive in dynamic environments, as this will resonate well with their expectations.
