At a Glance
- Tasks: Support clients, build relationships, and address queries in the insurance sector.
- Company: Join the UK's largest independent Insurance Brokers in a supportive environment.
- Benefits: 26 days holiday, career progression, CII qualifications, and wellness support.
- Other info: Flexible working arrangements and a culture that values diversity and inclusion.
- Why this job: Make a real impact in clients' lives while growing your career in insurance.
- Qualifications: Experience in the insurance industry and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as an Insurance Account Handler within our team based in Southampton. Joining us as an Insurance Account Handler means you'll benefit from a Monday‑to‑Friday schedule, a salary based on experience, a generous bonus structure and all the benefits of working with the UK’s largest independent Insurance Brokers. We welcome people from all backgrounds and offer hybrid and flexible working arrangements for Account Handlers who prefer a different schedule to the traditional 9‑5.
Role responsibilities
- Every day you will support a designated client portfolio, acting as their first point of contact, building strong relationships, and addressing their queries as they arise.
- This role is ideal for those who love customer service or sales, as relationship‑building with our clients is key to your success.
Qualifications
- Some experience of the Insurance Industry is essential for this role.
- The rest is all about you as a person: Most important is your ability to bring your best self to work every day in order to provide our clients with the best possible experience.
- Proactive, using your initiative and showing an entrepreneurial spirit.
- Willingness to learn and curiosity; we offer many opportunities to gain qualifications that will enhance your career in this growing industry.
- Confidence to work with clients both by phone and face‑to‑face; prior customer service experience is important.
- Collaborative, positive outlook, engaging, with resilience to adapt to change.
- Honesty and integrity, essential within a financially regulated organisation and the right way to be.
Benefits
- In return you will be welcomed and supported by our Ardonagh family and will join an organisation that cares about you as a person and your wellbeing.
- Holiday entitlement of 26 days plus bank holidays.
- Opportunity to progress your career across the entire Ardonagh family.
- Gain CII or ACII qualifications to boost your knowledge and career prospects.
- Pension scheme.
- 24‑hour support for physical and mental wellbeing.
- One paid volunteering day to give back to our communities.
- The Spotlight Awards, which recognise the brightest talent across our group.
Equal Opportunity
Everywhen is an equal opportunities employer, committed to a working environment that is free from discrimination, inclusive, and empowers people to bring their whole selves to work and reach their full potential.
Application & Other Information
If your application is successful, we will conduct relevant employment checks before you commence employment, including verification of recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the end date if the required quality or number of applications has been received. No agencies please.
Client Services Executive - Insurance in Southampton employer: NACBA
As a leading independent Insurance Broker, we pride ourselves on fostering a supportive and inclusive work environment in Southampton, where every team member is valued. With a focus on employee wellbeing, we offer generous benefits including 26 days of holiday, opportunities for professional development through CII qualifications, and a flexible working schedule that promotes work-life balance. Join us to be part of a dynamic team that celebrates success and encourages personal growth while making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive - Insurance in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show them that you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in the insurance industry and how it relates to the role of an Insurance Account Handler. Highlight your customer service skills and relationship-building abilities to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Services Executive - Insurance in Southampton
Some tips for your application 🫡
Show Your Insurance Experience:Make sure to highlight any relevant experience you have in the insurance industry. We want to see how your background aligns with the role of an Insurance Account Handler, so don’t hold back on showcasing your skills!
Be Yourself:We’re looking for genuine personalities! Let your unique qualities shine through in your application. Show us your proactive attitude and willingness to learn, as these traits are super important for success in our team.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention how your customer service experience can help you build strong relationships with clients, as that’s a key part of what we do here at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our Ardonagh family.
How to prepare for a job interview at NACBA
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of the insurance industry. Familiarise yourself with common terms, recent trends, and any relevant regulations. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service or sales. Think about how you built relationships with clients and resolved their issues. This is crucial for the role, so be ready to share specific stories that highlight your skills.
✨Be Proactive and Engaging
During the interview, don’t just wait for questions to be asked. Show your initiative by asking insightful questions about the company and the role. This will reflect your proactive nature and curiosity, which are key traits they’re looking for.
✨Emphasise Your Adaptability
The insurance industry can be fast-paced and ever-changing. Be prepared to discuss how you've adapted to changes in previous roles. Highlight your resilience and positive outlook, as these qualities will resonate well with the interviewers.
