At a Glance
- Tasks: Engage with customers, providing tailored insurance solutions and exceptional service.
- Company: Join a dynamic team at a leading insurance provider focused on customer experience.
- Benefits: Competitive salary, bonus scheme, structured training, and career growth opportunities.
- Other info: Inclusive workplace committed to diversity and empowering all employees.
- Why this job: Make a real difference in customers' lives while building your career in a supportive environment.
- Qualifications: Previous experience in sales or customer service, with a positive and adaptable attitude.
The predicted salary is between 30000 - 40000 £ per year.
Our Insurance Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain their loyalty. We strive to provide a market leading customer experience, and that's driven by you.
Our people share a common mindset that sets us apart. Our Insurance Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and partners. We recruit people who share those values.
When you join us you will play your part, ensuring we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experienced team who will provide all the support you need to succeed.
Responsibilities:- Dealing with either inbound or outbound customer calls, understanding the customer's needs, and providing insurance solutions that are best suited to their requirements.
- Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all times.
- Processing correspondence, renewals activity, new business quotations.
- Ensuring that all workflow activity is completed in accordance with approved business processes.
- Complying with all approved procedures, customer service standards and external regulatory bodies.
- Achieving and maintaining the required competencies for the role.
- Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.
- Engaging personal communication style.
- Positive attitude, resilient, adaptive, receptive, and articulate.
- Previous experience in sales or service. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality.
We offer a competitive salary, on target bonus scheme, knowledge development and a structured training plan to develop your corporate career, and further career opportunities throughout our business.
At the heart of all our work is knowing our stuff, being an open book, creating great partnerships and sharing the passions of our customers. If you are an enthusiastic, results driven, motivated individual striving for a career, not just a job, then come and be part of our story.
We are an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
Insurance Advisor — Customer Solutions & Growth in Norwich employer: NACBA
As an Insurance Advisor in Norwich, you will join a dynamic team that prioritises exceptional customer service and fosters a supportive work environment. We offer competitive salaries, a bonus scheme, and structured training to help you grow your career while embracing a culture of inclusivity and collaboration. With a focus on personal development and a commitment to diversity, we empower our employees to thrive and make a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Advisor — Customer Solutions & Growth in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, being engaging and articulate is key. Try role-playing with a friend or family member to boost your confidence before those calls.
✨Tip Number 3
Show off your adaptability! Be ready to discuss how you've handled different situations in previous roles. Employers love to see candidates who can think on their feet and adjust to new challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to contribute to our success.
We think you need these skills to ace Insurance Advisor — Customer Solutions & Growth in Norwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be engaging and positive in your tone. Remember, we’re looking for team players who can build trusted relationships.
Tailor Your Application:Make sure to tailor your application to the role of Insurance Advisor. Highlight any relevant experience in sales or customer service, especially if it’s from public-facing industries like insurance, retail, or hospitality. We love seeing how your background fits with our values!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to address all the key responsibilities mentioned in the job description, showing us how you can meet our commercial targets.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly and experienced team!
How to prepare for a job interview at NACBA
✨Know Your Stuff
Make sure you understand the insurance products and services offered by the company. Familiarise yourself with common customer queries and how to address them. This will help you demonstrate your knowledge and confidence during the interview.
✨Showcase Your Communication Skills
Since the role involves engaging with customers, practice articulating your thoughts clearly and positively. Use examples from your past experiences where you successfully communicated with customers or resolved issues to highlight your skills.
✨Emphasise Teamwork
The company values team players, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team goal or supported a colleague, showcasing your adaptability and positive attitude.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your experience where you dealt with complaints or provided tailored solutions. This will show your problem-solving skills and commitment to exceptional customer service.
