Insurance Apprenticeship: Associate Client Advisor in London

Marsh Commercial is one of the UK's leading commercial insurance brokers, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. This is the perfect opportunity for individuals who have completed further or higher education (i.e A-Levels/equivalent or university degree) and are looking for a long term, exciting and rewarding career in insurance.

Our Associate Client Advisor Program is backed up by our training provider, BPP who will provide expert insurance training and support alongside an apprenticeship qualification which includes the Cert CII certification and a Level 3 Insurance Practitioner qualification. This role has an anticipated start date of January 2026.

The role involves:

• Servicing a dedicated portfolio of clients, managing renewals, invoicing, producing new quotes, upselling/cross selling additional products while handling any additional queries.
• Providing excellent client service on all aspects of account management to ensure client needs are identified and met in line with agreed service standards.
• Speaking with clients on a day-to-day basis via telephony and email platforms.
• Utilising insurance broking systems on a daily basis.
• Ensuring timely completion of all set tasks ensuring client satisfaction at all times.
• Developing meaningful working relationships with our insurer partners through regular contact and liaison.
• Gaining a thorough understanding of all major classes of insurance that we offer our clients through training, coaching and mentoring.

What you need to have:

• Previous experience within a client/customer facing role.
• Excellent customer service skills.
• Right to Work in the UK or Republic of Ireland (no visa sponsorship provided).
• Minimum 5 GCSE's at Grades 9 - 4 (including English & Maths).
• Good attention to detail.
• Ability to multitask and prioritise responsibilities.
• Ability to work independently.

What makes you stand out:

• Have completed A-Levels (or equivalent).
• University degree educated (or equivalent).
• Team player with a willingness to share ideas, knowledge and experiences.
• Demonstrate enthusiasm and pride in maintaining a high standard of work.
• Keen interest to work in a diverse and collaborative environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.