At a Glance
- Tasks: Support clients with insurance queries and manage their portfolios daily.
- Company: Dynamic insurance firm committed to inclusivity and empowerment.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Join a supportive team where you can thrive and develop your career.
- Why this job: Be the go-to person for clients and make a real difference in their insurance experience.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
The predicted salary is between 28800 - 48000 £ per year.
The role of the Account Handler is to provide office-based support in the day-to-day running of the client portfolio, including setting up all appropriate actions from new business quotes and sales, mid-term adjustments and renewals. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.
Key Responsibilities
- Ensure the smooth running of assigned portfolio on a day-to-day basis
- Achieve agreed retention rates
- Achieve cross selling and referral targets
- Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels
- Be the first point of contact for day-to-day enquiries from clients, providers and other internal and external sources
- Independently respond to queries from both clients and insurers in a pro-active manner
- Resolve any identified discrepancies in provider documentation before sending to clients
- Maintain client records and data in line with our systems and protocols
- Provide a proactive professional telephone handling service for both internal and external clients
We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.
Insurance Account Handler - Personal Lines employer: NACBA
Deutsche Bank is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets professionalism. With a strong commitment to employee growth through comprehensive professional development programs and a robust CSR initiative, you will find meaningful opportunities to make an impact while enjoying a competitive salary and a flexible hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Account Handler - Personal Lines
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the lookout for an Account Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Account Handler positions and practice your responses. We want you to showcase your skills in handling client queries and maintaining relationships, so be ready to share examples from your past experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Remind them of your enthusiasm for the role and how you can contribute to their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Insurance Account Handler - Personal Lines
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of an Insurance Account Handler. Highlight your experience in client management, handling queries, and any relevant insurance knowledge. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. We love seeing genuine enthusiasm for the position!
Showcase Your Communication Skills:As the first point of contact for clients and providers, strong communication is key. In your application, give examples of how you've effectively handled enquiries or resolved issues in the past. We value clear and proactive communicators!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at NACBA
✨Know Your Stuff
Make sure you understand the insurance industry, especially personal lines. Brush up on common terms and processes related to quotes, renewals, and client management. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
As an Account Handler, you'll be the first point of contact for clients and providers. Practice articulating your thoughts clearly and concisely. Consider role-playing with a friend to simulate common scenarios you might face in the job.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved issues in previous roles. Think about times when you had to handle discrepancies or client queries. Highlight your proactive approach and how you maintained professionalism under pressure.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Show genuine interest in their experiences and the company culture. This can set you apart as someone who not only has the skills but also fits well within the team.
