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- Tasks: Support clients, manage inquiries, and build strong relationships in a friendly team.
- Company: Join Everywhen, a diverse and inclusive employer in the insurance sector.
- Benefits: 26 days holiday, career progression, CII qualifications, and wellbeing support.
- Other info: Enjoy a positive team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by providing excellent customer service and building client relationships.
- Qualifications: Experience in the insurance industry and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Role: Insurance Account Handler within our friendly team based in Tonbridge.
Responsibilities:
- Support a designated client portfolio, acting as the first point of contact, building strong relationships, and assisting with queries as they arise.
- Provide excellent customer service, with a focus on relationship-building to ensure a positive client experience.
- Work with clients on the phone and by email, using your communication skills to manage inquiries and issues.
- Collaborate with colleagues to adapt to changing circumstances and maintain a positive team environment.
- Demonstrate honesty and integrity in interactions and processes, essential within a financially regulated organisation.
Qualifications and Attributes:
- Insurance industry experience is essential.
- Customer service experience and ability to engage with clients via phone and email.
- Proactive, entrepreneurial spirit with the ability to use initiative.
- Strong teamwork, resilience, and a positive mindset.
- Commitment to integrity and transparent professional conduct.
Benefits:
- Holiday entitlement of 26 days plus bank holidays, increasing with length of service.
- Opportunity to progress your career across the entire Everywhen family.
- Gain CII or ACII qualifications to boost knowledge and career prospects.
- Pension scheme.
- 24-hour support for physical and mental wellbeing.
- 1 day paid volunteering day to give back to the community.
- The Spotlight Awards to recognise talent across the group.
Equal Opportunity and Additional Information:
Everywhen is an equal opportunities employer with a diversity, equity and inclusion strategy. We are committed to a working environment that is free from discrimination, inclusive, and empowering for our people to reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment, including verification of recent employment, address, credit history, and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.
Insurance Account Handler employer: NACBA
Contact Detail:
NACBA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Account Handler
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer service and teamwork.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate how you handle client inquiries and issues. Use examples from your past experience to illustrate your proactive approach and ability to build strong relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace Insurance Account Handler
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your insurance industry experience in your application. We want to see how your background aligns with the role of an Insurance Account Handler, so don’t hold back on showcasing your relevant skills and experiences!
Be Personable: Since this role is all about building strong relationships with clients, let your personality shine through in your written application. Use a friendly tone and demonstrate your customer service skills to show us you’re the right fit for our team.
Tailor Your Application: Take the time to tailor your application to the specific job description. Mention how your proactive approach and teamwork abilities can contribute to our positive team environment. We love seeing candidates who take the extra step!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at NACBA
✨Know Your Stuff
Make sure you brush up on your insurance industry knowledge. Familiarise yourself with common terms and practices, as well as the specific services offered by the company. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or built strong relationships with clients. This will demonstrate your ability to engage effectively with clients, which is crucial for the Insurance Account Handler role.
✨Be a Team Player
Since collaboration is key in this role, be ready to discuss how you've worked well in teams before. Share specific instances where you adapted to changing circumstances or supported colleagues. This will highlight your teamwork skills and positive mindset, both of which are essential for success.
✨Emphasise Integrity and Honesty
Given the importance of integrity in a regulated environment, think about how you can convey your commitment to honesty in your interactions. Prepare to discuss situations where you've upheld ethical standards, as this will resonate well with the company's values.