At a Glance
- Tasks: Learn to diagnose and repair a variety of domestic appliances while gaining hands-on experience.
- Company: Join a leading independent appliance repair brand with a supportive culture.
- Benefits: Competitive salary, fully expensed company van, and great training opportunities.
- Other info: Enjoy weekends off and receive regular incentives for great performance.
- Why this job: Kickstart your career in a rewarding field with plenty of growth potential.
- Qualifications: Must be over 21 with a full driving license; problem-solving skills are essential.
The predicted salary is between 25775 - 30000 € per year.
NAC are looking for enthusiastic, keen to learn individuals that are over 21 years of age with a full driving license to join us as Trainee Domestic Appliance Engineers. As a trainee domestic appliance engineer, you will be trained to diagnose and repair faults to a huge range of multi-brand domestic appliances as a City & Guilds accredited engineer, such as:
- Washing Machines
- Dishwashers
- Tumble Dryers
We are looking for people who want to become a specialist in what they do. We are recruiting motivated people that we will train in-depth on the white goods appliance range to the point whereby in time, they become an expert on that product range.
Do you have great interpersonal skills? Can you work independently and have great problem-solving skills? If this sounds like you, we have an exciting opportunity, where you can take the next step in your career and work with a leading independent nationwide appliance repair brand.
What will you be doing on a daily basis? In this key role you will be carrying out field based repairs to domestic appliances that are installed at customer premises in-line with our high standards. As a field-based trainee domestic appliance engineer, you will be trained to carry out diagnostic testing to find faults and then given the skills to repair faulty appliances on all domestic white goods – washing machines, dryers, dishwashers, cookers and refrigeration. The daily role will involve travelling between 5-10 customers per day in the postcode areas that you are assigned upon joining. The successful candidate will show interpersonal skills with our customers at all times. They will also be responsible for diary management, supporting the triage of customer’s complaints, managing appointments and accurate field diagnostics and inventory. All of which are critical to the role.
Week 1 – Initial Induction: Initially, you will spend your first week having a full induction with one of our senior engineers. Administration aside, this week is primarily a chance for you to see what life will be like at NAC post training, first hand. It will give you a great insight into NAC and the standard of service we strive to offer our customers.
Week 2 & 3 – City & Guilds Accredited Foundation Training: You will attend our Wakefield based training centre where we’ll put you through our City & Guilds Accredited Foundation Training programme. This training has been specially designed to give a basic insight into all the appliance types, what components make them up, what the components do and how to fault find by testing all the components individually to find any that might be faulty.
Weeks 4-7 – Field Based Training: You will return to the area and senior engineer that you completed your week 1 induction with to start your field based training. During this time, you’ll be getting your hands on all the machines, under strict supervision to gain basic field experience. You will start to use our job management system and portals for technical assistance and you’ll fine-tune your inter-personal skills by dealing with different customers in different scenarios daily.
Week 8 – Final Assessments and Sign-Off: You will attend our Wakefield HQ one more time to formally complete your initial training and you will then be issued your company van and all equipment.
Week 9: You will begin your journey as a Trainee Domestic Appliance Engineer in your own area on a reduced allocation of 5 jobs per day. You will have full remote support and you will have a great bond with your mentor engineer by this point so even though you’ll be on patch in your own van, you’re never alone! From there, we will implement a plan consisting of a series of reviews to monitor your performance, give further training and re-assess your package.
Staying away from home (fully expensed): It is likely that you will have to stay away from home for the initial training period. Our training centre is based in Wakefield WF4 3BA and our remote, mentor engineers are based in different parts of the UK. We will obviously try our best to pair you with the most local mentor engineer for your initial training but even then, that may be more than a daily commute to get to. At worst, you may be expected to stay away from home, Monday – Thursday nights for the initial 7 weeks. If you do need to stay away from home, your travel, hotel and meals are all provided for you by NAC. You will not be required to work Saturdays or Sundays so you will always have the weekends to go home for some rest and relaxation time during the training period. Once you have completed your training, you only attend Wakefield for further one / two day courses or development training at planned intervals so there is no requirement for you to travel away from home frequently.
What experience & skills do you need to succeed in this role?
- Problem-Solving skills.
- A responsible attitude to health and safety.
- Strong communication skills, for talking to customers.
- To be able to work quickly, sometimes under pressure.
- To be able to work well on their own, without supervision.
- To be able to complete records and reports.
- To be able to use a laptop computer or tablet for diagnostic and report work.
- The willingness to upskill if required and shows competence in other areas.
What are the benefits & development?
Trainee salaries (no experience, minimum of 8 weeks initial training) start at £25,775k. From that point forward, salaries are raised incrementally in line with regular performance reviews with the aim of achieving £28k – £30k within 1 year and £35k + within 2 years. With this role, you will receive:
- A fully expensed, branded and equipped company van with private use allowed.
- A mobile phone and tablet / laptop.
- Fully branded uniform.
- Full Tooling and Specialist Equipment.
- 28 days annual leave including Bank Holidays rising to 30 with service.
- Full support.
- Great development and training.
- The chance to embark on a hugely enjoyable career, not just a job.
- Regular incentives and rewards for good performance and customer reviews – These are usually £100 Amazon or Miller & Carter Vouchers!
- Nuffield Health Gym Membership.
Application Requirements: This role is a field based role and you will be issued a company vehicle. Because of this, you will need a full driving license with no more than 6 points. Due to Fleet Insurance criteria, all applicants need to be over 21 years of age.
Trainee Domestic Appliance Engineer – Nationwide in Wakefield employer: NAC (Domestic Appliances) Ltd
NAC is an exceptional employer that prioritises the growth and development of its employees, offering comprehensive training programmes and a clear pathway to becoming a specialist in domestic appliance repair. With a supportive work culture, competitive salaries, and generous benefits including a fully expensed company van and gym membership, NAC ensures that its team members are well-equipped and motivated to succeed in their careers while enjoying a healthy work-life balance.
Contact Detail:
NAC (Domestic Appliances) Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Domestic Appliance Engineer – Nationwide in Wakefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on NAC. Understand their values, services, and what makes them stand out in the appliance repair industry. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves diagnosing faults, think of examples from your past where you've tackled challenges. Be ready to share how you approached these situations and what the outcomes were.
✨Tip Number 3
Show off those interpersonal skills! During your interview, be friendly and approachable. Remember, you'll be interacting with customers daily, so demonstrating your communication skills can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the NAC team. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Trainee Domestic Appliance Engineer – Nationwide in Wakefield
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion shine through! We want to see that you're keen to learn and excited about becoming a Trainee Domestic Appliance Engineer. A little enthusiasm can go a long way in making your application stand out.
Tailor Your CV:Make sure your CV is tailored to the role. Highlight any relevant skills or experiences that show you have what it takes to succeed as a domestic appliance engineer. We love seeing how your background aligns with our needs!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at NAC. We can’t wait to hear from you!
How to prepare for a job interview at NAC (Domestic Appliances) Ltd
✨Know Your Appliances
Before the interview, brush up on your knowledge of domestic appliances like washing machines and dishwashers. Familiarise yourself with common issues and repairs. This will show your enthusiasm and readiness to learn, which is exactly what they’re looking for!
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled problems in the past, whether in work or personal situations. They want to see that you can think on your feet and handle challenges independently, so be ready to share specific stories.
✨Demonstrate Your Interpersonal Skills
Since you'll be interacting with customers regularly, practice how you communicate. Think about how you would explain a technical issue to someone who might not understand it. Being personable and clear can set you apart from other candidates.
✨Be Ready for a Hands-On Approach
Expect some practical questions or scenarios during the interview. They might ask how you would diagnose a fault or handle a customer complaint. Show them you’re eager to get hands-on and learn through experience!
