At a Glance
- Tasks: Lead and mentor a team of field engineers while providing hands-on technical support.
- Company: Join a dynamic company focused on high-quality service delivery in the appliance repair industry.
- Benefits: Enjoy a competitive salary, gym membership, and 28-30 days holiday with exciting team events.
- Other info: Experience a supportive environment with opportunities for professional growth and development.
- Why this job: Make a real impact by guiding a diverse team and solving technical challenges daily.
- Qualifications: 5+ years in appliance repair and excellent communication skills are essential.
The predicted salary is between 38000 - 40000 € per year.
We are looking for a proactive and technically skilled Technical Service Manager (TSM) to lead, mentor, and support a team of initially 10–12 field engineers, including a mix of experienced professionals and trainees. This pivotal role combines hands‑on support, technical guidance, and team leadership to ensure high standards of service delivery and performance.
Ideal Candidate
- Fully competent white goods engineer experienced in fault finding across Washing Machines, Tumble Dryers, Refrigeration Products, Electric Cookers, Ovens & Hobs, Dishwashers, and Gas Safe certifications.
- Self‑reliant, responsible; able to manage allocated work, spare parts stocks and service area effectively.
- Excellent communication skills and a proactive, enthusiastic attitude.
Vacancy Summary
- Full City & Guilds Assured Accreditation after joining.
- Uniform, specialist tools, PPE, expensed van with A/C and Apple Car Play.
- Company laptop, Chromebook and iPhone.
- 28 days holiday rising to 30 days with bank holidays based on length of service.
- Team‑social environment, annual toolbox talks, fully expensed Christmas party including hotel stays.
- Incentives and rewards (e.g., vouchers) linked to performance and customer reviews.
- Nuffield Health Gym Membership.
- Starting Salary £38,000.00 – £40,000.00 per annum.
Required Knowledge and Experience
- Minimum 5 years repairing domestic appliances (washing machines, dishwashers, cookers, tumble dryers, fridge freezers).
- Ability to manage allocated workload and carry out repairs in accordance with instructions.
- Presentable, excellent communication skills.
Job Description
- Attend 4–5 job visits per day, ensuring timely and high‑quality outcomes.
- Provide ongoing support to trainee and experienced engineers, serving as a technical lead.
- Mentor, motivate, and develop a geographically dispersed team both remotely and on‑site.
- Manage and review part identification tasks when AI systems or engineers lack data.
- Take ownership of jobs requiring extra attention, resolving technical or parts issues.
- Avail on the technical support line, offering prompt advice to field teams.
- Source and provide technical documentation to support engineers.
- Adjust job financials for accurate billing and records.
- Track parts delivery to ensure engineers have required materials.
- Attend scheduled meetings remotely or in‑person at Wakefield office when required.
- Drive performance with a focus on achieving targets linked to team results.
Behaviours
- Technically adept with hands‑on field service experience.
- Natural mentor and motivator, guiding diverse teams confidently.
- Organised, detail‑oriented, juggling multiple tasks and priorities.
- Proactive, solutions‑driven, resolving technical challenges.
- Supportive, collaborative, willing to assist the team.
- Analytical, interpreting job data and financials for improvements.
- Adaptable, tech‑savvy, comfortable using digital tools and AI platforms.
- Strong communicator, clear and approachable remotely or in person.
- Results‑focused, driving team goals.
We aim to send an engineer on the same day of reporting the fault or the next day where possible.
Technical Service Manager (TSM) – Nationwide in Wakefield employer: NAC (Domestic Appliances) Ltd
As a Technical Service Manager with us, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. With comprehensive benefits including a competitive salary, generous holiday allowance, and access to health and wellness programmes, we foster a culture of teamwork and recognition, ensuring that every team member feels valued and motivated. Join us in our Wakefield office and lead a dedicated team while enjoying the perks of a fully expensed van, tools, and a vibrant social atmosphere.
Contact Detail:
NAC (Domestic Appliances) Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Manager (TSM) – Nationwide in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Technical Service Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and leadership skills. Be ready to share examples of how you've mentored others or tackled tricky repairs. We want to see that you can lead a team while keeping your technical skills sharp!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific instances where you resolved complex issues or improved service delivery. This is your chance to shine and demonstrate that you’re the proactive, solutions-driven candidate we’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering top-notch service.
We think you need these skills to ace Technical Service Manager (TSM) – Nationwide in Wakefield
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your experience with domestic appliances in your application. We want to see your fault-finding skills and any relevant certifications, especially if you’ve worked with washing machines, dishwashers, or gas appliances.
Be a Team Player:Since this role involves mentoring and supporting a team, let us know about your leadership experience. Share examples of how you've motivated others or helped colleagues improve their skills. We love a proactive attitude!
Keep It Clear and Concise:When writing your application, be straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate good communication skills, so show us what you’ve got!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at NAC (Domestic Appliances) Ltd
✨Know Your Technical Stuff
Brush up on your knowledge of domestic appliances, especially washing machines, dishwashers, and cookers. Be ready to discuss specific fault-finding techniques and share examples from your past experiences that showcase your technical skills.
✨Show Off Your Leadership Skills
Since this role involves mentoring a team, think of instances where you've successfully led or supported others. Prepare to talk about how you motivate and develop team members, and be ready to share your approach to managing diverse teams.
✨Be Proactive and Solutions-Driven
Demonstrate your proactive attitude by discussing how you've tackled challenges in the past. Think of examples where you identified issues before they escalated and how you provided effective solutions, especially in a field service context.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as excellent communication is key for this role. Prepare to answer questions concisely and ensure you can explain technical concepts in a way that's easy to understand for both technical and non-technical audiences.
