At a Glance
- Tasks: Engage with customers, book repairs, and ensure smooth service delivery.
- Company: Join NAC, a leading domestic appliance repair service with a vibrant team.
- Benefits: Enjoy competitive pay, a supportive environment, and opportunities for growth.
- Other info: Modern office setting with potential for career advancement.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
NAC are a Nationwide, domestic appliance repair service working with over 200 engineers nationwide and booking thousands of repairs to consumer whitegoods (washing machines, fridges, cookers etc) every month. Based at our newly refurbished Wakefield Contact Centre (Calder Park, WF4 3BA), your main responsibilities will include:
- Answer inbound calls from potential customers to sell our service and book repairs to targets set by the employer.
- Answer inbound calls from existing customers wanting updates to on‑going repairs.
- Liaising with our Engineer Network (Employed and Self Employed) to ensure that any complaints are dealt with quickly and efficiently.
- Making outbound calls to existing customers to move repairs on to completion.
- Taking payments from both new and existing customers for repair and spare part charges.
- Follow up on jobs that are booked and placed on hold or any other status that blocks the job going to an Invoiced Status.
- Follow up on jobs that are pending payments, either for callout, labour or parts.
We’re looking for someone that has:
- Ability to build rapport swiftly.
- Ability to manage time effectively.
- Find practical ways to overcome problems.
- Take pride in delivering high quality, accurate work.
- Be willing to try out new ways of working.
- Display model behaviour that shows respect, helpfulness and cooperation.
- Value and support team members.
This role would absolutely suit someone who can relate to the following:
- Self‑control.
- Reliable.
We are looking for new members of the team that are confident on the phone, are willing to learn our industry and enjoy being part of a small team in a modern, relaxed but busy environment. We’re looking for long term colleagues so there also is scope for progression.
Our working hours are: Monday – Thursday, 08:30-17:00 and Friday 08:30-16:00.
Sales / Customer Services Advisor in Wakefield employer: NAC (Domestic Appliances) Ltd
NAC is an excellent employer, offering a supportive and dynamic work environment at our newly refurbished Wakefield Contact Centre. With a focus on employee growth and development, we provide opportunities for progression within a small, collaborative team that values respect and cooperation. Our modern facilities and commitment to high-quality service make NAC a rewarding place to build a career in customer service and sales.
Contact Details:
NAC (Domestic Appliances) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales / Customer Services Advisor in Wakefield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NAC (Domestic Appliances) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NAC (Domestic Appliances) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales / Customer Services Advisor in Wakefield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NAC (Domestic Appliances) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at NAC (Domestic Appliances) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NAC (Domestic Appliances) Ltd!
How to prepare for a job interview at NAC (Domestic Appliances) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
