Insights Manager in Oxford

The Customer Success Insight Manager is responsible for delivering insight across the breadth of NIQ data sets to provide our customers with the Full View. You will make a difference by leading insight across a team of 13 Junior and Senior Analysts and 15 clients to deliver impactful actionable insights. You will personally lead the majority of the analyst team in Health and Beauty with a focus on ensuring high quality insight delivery, driving adoption of our key onsite and AI goals and continually evolving insight ways of working best practice.

Responsibilities:

• Team leadership and development: Inspire, lead and develop team to deliver fantastic customer service, elevate insights and drive innovative approaches to customer briefs to challenge customers' thinking and deliver actionable insight. Escalation point for clients for any insight based concerns or issues.
• Stakeholder management and relationship building: Working with NIQ stakeholders, plan and execute an engagement plan to build strong relationships with senior customer stakeholders.
• Project management: Oversee projects from conception to delivery, ensuring timelines and objectives are met. Manage project resources effectively, ensuring the team is adequately staffed and equipped to meet project demands. Forward plan team resourcing in conjunction with the Customer Success HBPC Business Unit Director.
• Cross-functional collaboration: Develop strong internal relationships, manage internal stakeholders and projects to ensure the customers' requirements are translated into delivering the very best NielsenIQ can offer.
• Revenue opportunity generation: Identify opportunities for additional NIQ products and services to meet customers' needs.

Qualifications and Skills:

• 4+ years' experience within Insight/Analytics function delivering insight to business issues that tell a story that drives action.
• 2 years' experience in team management.
• Strong written and verbal communication skills with experience presenting to senior audiences.
• Expert in leading and collaborating on insight projects using multiple datasets including EPOS and Consumer panel.
• Evidence of creating positive customer/internal relationships in complex situations.
• Experience in change management and strong knowledge of FMCG industry, retail and consumer trends.

Our Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ is committed to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.