At a Glance
- Tasks: Drive revenue growth and enhance client experience through business development and onboarding.
- Company: Join NielsenIQ BookData, a leader in the book industry with a collaborative culture.
- Benefits: Enjoy flexible working, volunteer time off, and access to LinkedIn Learning.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by supporting clients and driving business success.
- Qualifications: Strong communication skills, commercial awareness, and experience with CRM systems.
The predicted salary is between 32200 - 33000 £ per year.
Job Description
- Nielsen IQ Book Data
- London, UK
This full-time role will require you to work closely with the Head of Business Development to drive revenue growth through the development of business opportunities and new revenue streams across both new and existing clients.
In addition, you will be required to ensure accurate, up-to-date and consistent commercial management of client accounts across the commercial team.
The role will also support the successful onboarding and early-stage development of new clients, ensuring strong initial engagement and long-term value realisation and enhancing the overall client experience across the business.
The role combines business development, sales and commercial operations responsibilities, the latter of which will ensure a consistent and structured approach to revenue generation, client set-up, sales documentation and data management across the commercial team.
The person applying for this role should be highly organised, commercially aware, proactive and a strong communicator, with the ability to manage multiple priorities and stakeholders.
Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations.
We are committed to equal pay and pay transparency.
Remuneration decisions are made using gender-neutral and objective criteria.
- Role Purpose
- To support the Head of Business Development in driving revenue growth through new business development and structured client sales across the wider team.
- To manage and deliver non-client and client ad hoc sales opportunities, working in collaboration with Account Managers to maximise revenue.
- To ensure consistency and accuracy in CRM management, commercial documentation and sales processes.
- To support early-stage client success by onboarding new clients and identifying opportunities to grow entry-level accounts.
- To support the Commercial Director to improve the efficiency and scalability of the commercial function through better systems, processes and coordination.
Key responsibilities
- To support revenue growth through new business development and expansion of existing opportunities and explore and commercialise Book Data products and services to prospective clients within and outside of the Book Industry.
- To manage a pipeline of and execute non-client and client ad hoc sales opportunities in partnership with the Head of Business Development and the Account Management team.
- To contribute to the consistency and effectiveness of the commercial function through strong CRM and process management and support the onboarding and early-stage development of new clients to maximise engagement and retention.
- To become an integral member of our team, to contribute knowledge, skills and ideas for the wider business benefit and to drive your own development and career path.
- Role Specifics
- Business Development
- Develop a solid understanding of our data solutions, customers and the industry to support business growth.
- Support the identification and development of new prospects and revenue opportunities and assist in building and maintaining a strong sales pipeline.
- Support proposal development, pricing and commercial documentation and contribute to event and award-related sales activity.
- Ad Hoc Sales Management
- Own the end-to-end management of client ad hoc sales requests and opportunities.
Work closely with Account Managers to identify, prioritise and convert ad hoc revenue opportunities and prepare proposals, pricing and commercial recommendations for ad hoc work.
- Ensure timely follow-up and delivery of ad hoc sales to maximise revenue conversion and maintain clear visibility of ad hoc sales activity and ensure accurate recording in CRM.
- CRM & Commercial Operations
- Maintain accurate and up-to-date records in the CRM (Salesforce) system, including client records, proposals, pricing and commercial documentation.
Submit and manage billing requests and liaise with the accounts team and ensure consistency in CRM usage across the commercial team.
- Support pipeline management and reporting and contribute to improving commercial processes, pricing consistency and documentation standards.
- Client Onboarding & Early-Stage Success
- Lead the onboarding of new clients, including account setup and initial engagement and provide introductory guidance on systems, helpdesk and services.
- Deliver initial product walkthroughs and training where required and ensure a smooth transition and formal handover to the Account Management team.
Support early-stage client engagement to maximise value and retention.
Internal Collaboration & Enablement
Work closely with Business Development, Account Management, Marketing and Finance teams and support the wider team with commercial queries, documentation and process guidance.
Contribute ideas to improve efficiency, consistency and scalability of the commercial function.
- Knowledge and Skills
- Strong commercial awareness and judgement and highly organised with strong attention to detail.
- Excellent communication skills (written and verbal), strong interpersonal and stakeholder management skills.
- Ability to manage multiple priorities and deadlines, proactive and solution-oriented mindset.
- Strong Excel skills, experience with CRM systems (Salesforce preferred).
- Customer-focused with an understanding of client lifecycle management.
- Our Benefits
- Flexible working environment
- Volunteer time off
- Linked In Learning
- Employee-Assistance-Program (EAP)
- #J-18808-Ljbffr
Customer Success & Growth Manager employer: Nabla
Nabla is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for aspiring analysts. With a focus on employee growth, the Junior Insight Analyst role offers not only flexible working arrangements but also ample opportunities for professional development in the vibrant city of Oxford. Join us to make a meaningful impact while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Growth Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Nabla. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Nabla before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Growth Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Nabla:Your cover letter is your chance to shine! Tell us why you want to work at Nabla specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Nabla!
How to prepare for a job interview at Nabla
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
