Maintenance/Contractor Supervisor

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

The Facilities, Maintenance and Contractor Supervisor is responsible for all aspects of facilities, engineering platforms, processes, procedures, and technical support for delivery of engineering services for Johnson & Johnson (J&J) properties in the UK and Ireland. The role is accountable for engineering compliance, operational excellence, and the implementation of model operations and maintenance programmes aligned with global processes and procedures. The individual will act as the single point of contact for the sub‑region and ensure seamless collaboration with internal and external stakeholders.

Key Responsibilities

• General
  • Checking over Risk Assessments and Method Statements prior to Work Commencing
  • Raising, Issuing, Monitoring and Closing Permit to Works
  • Deploy engineering platforms, processes, procedures, and tools.
  • Provide technical support to service delivery teams.
  • Support delivery against any energy reduction glide path.
  • Support service delivery teams to meet financial targets.
  • Ensure operational excellence and compliance for the service delivery teams.
  • Support the Capital Investment Planning Cycle
• Operations & Compliance
  • Ensure operations and maintenance strategies and plans comply with J&J/JLL Engineering programme globally.
  • Oversee and implement technology systems such as Corrigo and JLL Smart Buildings Program to support service delivery and reporting accuracy.
  • Support and track implementation of standard operating, emergency, and maintenance procedures.
  • Implement and share best practices and innovation within JLL Corporate and other accounts.
  • Ensure consistency in monthly reporting across all facilities and geographies to client satisfaction.
  • Enforce zero tolerance to unsafe working practices.
  • Support transformation of existing operations to the target operating model.
• Client and Account Management
  • Act as the single point of contact for the internal JLL Engineering delivery function; serve as escalation point and client interface.
  • Manage relationships with key stakeholders in J&J’s organisation.
  • Develop and implement the Engineering Services account business plan aligned with J&J’s and JLL’s objectives.
  • Support development of engineering budgets
  • Assist facility management teams to deliver on financial targets by facility
  • Participate in budgeting and forecasting review meetings, as required
  • Identify opportunities to cross‑sell services and collaborate with other business lines at JLL.
• Contract Management
  • Ensure engineering requirements are included in all contracts with suppliers
  • Manage achievement of key performance indicators, SLAs, and service level measures.
• Other Responsibilities
  • Support and sync up with JLL Corporate office as agreed.
  • Serve as operational reference on business pursuits; represent critical operations as needed.
  • Support research and development of innovative ideas to enhance competitiveness.
  • Evaluate, propose, and pilot appropriate tools/processes supporting engineering services.
  • Ensure effective and timely implementation of training plans for managers, technicians, and partner organisations, ensuring competency.
  • Drive initiatives to enhance JLL's capability to self‑deliver services and reduce reliance on partner organisations.
  • Ensure legal, statutory, and contractual compliance of engineering practices, executed consistently across accounts.
  • Develop feasibility proposals.
  • Advocate for equal opportunities.
  • Undertake other duties as assigned by the line manager.

Key Performance Measures

Deliver all services in accordance with SLAs, KPIs, savings targets, satisfaction survey, personal performance objectives, and financial targets. Meet objectives as agreed in the Individual Performance Management Program (IPMP).

Experience & Competencies

• Minimum 5 years’ experience in engineering or facilities within a supervisory role
• Demonstrated ability to manage significant operations
• Practical knowledge of hard services contract delivery and best practice tools and techniques.
• Excellent interpersonal, leadership, and communication skills (verbal and written).
• Strong attention to detail and accountability.
• Analytical skills and systematic approach.
• Experience in developing processes and procedures.
• Ability to work in a team and multicultural environment.
• Planning and organisational skills.
• Customer focus and relationship management.
• Commercial awareness and business development experience.
• Creativity, innovation, and action orientation.
• Capacity for change, highly motivated, and interpersonal sensitivity.
• Flexibility regarding working hours and willingness to travel.

Qualifications

Facilities, Engineering or Electrical background ideally Level 3 NEBOSH or IOSH Managing Safely required

Location

On‑site – Leeds, GBR