Regional Facilities Manager in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

The Regional Facilities Manager is responsible for overseeing the strategic planning, operations, and performance of multiple facility management accounts across the designated region. This role ensures the delivery of high-quality, cost-effective facility services while maintaining JLL's standards of excellence and driving client satisfaction across a diverse portfolio of properties. The account is going into significant portfolio alterations which will require a leader who can influence positive change, have an attention to detail and coordinate multiple workstreams in a matrix environment.

What your day will look like:

• Strategic Leadership & Client Management
  • Develop and execute regional facility management strategies aligned with JLL's objectives and client requirements.
  • Serve as primary point of contact for key regional clients, building strong relationships with senior stakeholders.
  • Lead contract negotiations, renewals, and expansion opportunities within the region.
  • Ensure consistent service delivery standards across all managed facilities in the portfolio.
• Operational Excellence
  • Oversee day-to-day facility operations across multiple sites, ensuring compliance with health, safety, and regulatory requirements.
  • Implement and monitor KPIs, SLAs, and performance metrics to drive continuous improvement.
  • Develop and execute preventive maintenance programs to optimize asset performance and lifecycle.
  • Coordinate emergency response procedures and business continuity planning across the region.
• Financial Management
  • Manage regional budget responsibility, including accurate forecasting, and cost control measures.
  • Identify cost optimization opportunities while maintaining service quality standards.
  • Identify CAPEX items for inclusion in asset replacement cycles.
• Team Leadership & Development
  • Lead, mentor, and develop a team of Facility Managers and technical staff across multiple locations.
  • Conduct performance reviews, provide coaching, and create professional development plans.
  • Foster a culture of safety, accountability, and service excellence.
  • Manage resource allocation and workforce planning to meet operational demands.
• Vendor & Contractor Management
  • Oversee procurement and management of third-party service providers across the region.
  • Elevate vendor performance, and ensure compliance with agreements.
  • Establish and maintain strategic partnerships with key suppliers and contractors.
  • Conduct regular vendor reviews and implement improvement initiatives.
• Technology & Innovation
  • Champion adoption of facility management technologies specifically Corrigo (JLL’s CMMS).
  • Leverage data analytics to drive informed decision-making and predictive maintenance strategies.
  • Identify and implement innovative solutions to enhance operational efficiency and client value.
  • Support digital transformation initiatives across the regional portfolio.
• Compliance & Risk Management
  • Ensure compliance with local, regional, and national regulations including environmental, health, and safety standards.
  • Conduct regular audits and inspections to identify and mitigate operational risks.
  • Maintain comprehensive documentation and reporting systems.
  • Lead incident investigations and implement corrective action plans.
• Sustainability & ESG
  • Develop and implement sustainability initiatives aligned with client and JLL ESG goals.
  • Identify opportunities for environmental improvements and cost savings.
  • Support certification programs such as LEED, BREEAM, or WELL.

Required Qualification & Experience

• Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or equivalent preferred.
• Health & Safety certifications relevant to the region.
• Minimum 8-10 years of progressive facility management experience.
• At least 5 years in a regional or multi-site management role.
• Proven track record of managing large-scale facility operations and diverse teams.
• Experience in client-facing roles with strong relationship management capabilities.
• Background in budget management and P&L responsibility.

Skills & Competencies

• Strong leadership and people management capabilities.
• Excellent communication and stakeholder management skills.
• Strategic thinking with ability to translate vision into operational execution.
• Financial acumen and analytical problem-solving abilities.
• Proficiency in facility management software and Microsoft Office Suite.
• Strong understanding of building systems, maintenance practices, and industry regulations.
• Project management skills with ability to handle multiple priorities.
• Cultural awareness and ability to work effectively across diverse markets.

Personal Attributes

• Results-oriented with strong business acumen.
• Proactive and solution-focused mindset.
• High integrity and ethical standards.
• Adaptable and resilient in fast-paced environments.
• Client-centric approach with commitment to service excellence.
• Collaborative team player with ability to influence across organizational boundaries.

Working Conditions

• Regular travel required across the designated region (up to 50%).
• Flexibility to respond to emergency situations outside standard business hours.
• Office-based with frequent site visits to managed facilities.
• May require occasional international travel for training or corporate meetings.