JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What This Job Involves The Governance Lead owns the end-to-end governance framework for the account, ensuring a robust, multi-layer governance structure and meeting cadence is in place to oversee successful programme delivery and a transparent, high-trust partnership between the client and JLL. Where the role has historically been coordination-led, it is now scoped as a strategic ownership role: the Governance Lead is accountable not only for tracking and reporting performance, but for driving the KPI framework itself — setting direction on what is measured, how it is governed, and how outcomes translate into improvement action across the account. The role brings together contract governance (Master Service Agreement / Appendix 9 compliance, change control, escalation management) with performance and KPI ownership (design, tracking, reporting and improvement planning), giving the account a single senior point of accountability for how governance and performance are managed and evidenced. Reporting line: Reports directly to the Global Account Director. The role will be based in the UK and require regular attendance at the London office. Strategic Scope Act as the single senior owner of the account's governance framework and its performance narrative — connecting contractual governance obligations to measurable business outcomes for both HSBC and JLL. Set the direction for how KPI and performance data is used across the account: not just reporting the numbers, but shaping what is measured, why, and what action it should drive. Provide HSBC Executive Management and JLL leadership with a credible, evidence-based view of contract health, governance and KPI risk, and performance trends. Represent governance and performance management as a strategic capability within the account, rather than a purely administrative or reporting function. Key Responsibilities Governance Framework recommend and implement corrective actions and improvement plans, and track them through to resolution. Maintain a deep working knowledge of contract KPIs and reporting requirements, acting as the escalation point for KPI-related queries. Own the client survey process end-to-end — design, deployment, performance tracking and resulting action planning. Provide reporting on the agreed cadence to give HSBC Executive Management clear visibility of performance against KPIs and broader contract health. Business Reviews showcase JLL innovation, including facilitating relevant speakers or subject-matter input into governance forums. Create, develop and deliver best-in-class training and reference materials (e.g. MSA / contract overview documentation) to support account and transition teams. Maintain a structured communication plan to drive governance adoption and roll out new initiatives from Regional Operations, following up until adoption is achieved. KPI Ownership Matrix The table below sets out the areas in which the Governance Lead holds direct ownership of KPI definition, tracking and improvement action — as distinct from areas where performance data is contributed by functional leads but governed centrally by this role. Monthly MSA / Appendix 9 compliance tracking a strong, structured communicator able to advise and influence senior client leadership, SMEs and JLL leadership. An enthusiastic, positive collaborator, able to work effectively across a distributed team regionally or globally. A proactive, continuous-improvement mindset, with the ability to simplify complex issues to influence stakeholders at all levels and secure approvals. Required Skills able to multi-task and prioritise effectively. Flexible and adaptable to change; able to work independently as well as within a team. Location: On-site –London, GBR If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Global Governance Lead employer: NAB-Jones Lang LaSalle Services
At JLL, we pride ourselves on being an exceptional employer, offering a supportive work culture that values inclusivity and personal growth. As a Cleaner Operative in Derby, you will enjoy a collaborative environment where your contributions are recognised, and you will have access to professional development opportunities that empower you to thrive in the facilities management industry. Join us to make a meaningful impact while working in a role that prioritises your well-being and fosters a sense of belonging.
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NAB-Jones Lang LaSalle Services Recruitment Team
