Facilities coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities and Deliverables

• Customer Service
  • Deliver excellent customer service to meet client expectations.
  • Build and develop effective relationships with customers at all levels.
  • Support reception by covering breaks and absence as required by the RFM/Client.
• Site Operations
  • Ensure issues highlighted through site inspections or customer complaints are resolved in a timely manner.
  • Manage assigned Work Orders received via Corrigo platform.
  • Ensure we are delivering client KPIs as identified within the agreed LCA (Local Country Agreement).
  • Keep accurate and update records of health & safety files plan.
  • Process and control purchase orders, invoices, and work orders.
  • Provide cover for the Facilities Lead during periods of absence.
  • Support the completion of reports and documentation to meet required deadlines.
  • Carry out regular site inspections and log any issue on helpdesk ticketing system.
  • Visit sites and properties in accordance with the site visit programme issued by the RFM.
• Facilities Management
  • Support the RFM and Facilities Lead to ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement).
  • Ensure that on-site management of the properties is undertaken in accordance with JLL's policies.
  • Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building(s).
  • Assist Facilities Lead in the setting and controlling of service charge budgets, quarterly variance reporting and reconciliation to agreed accounting practices.
  • Perform minor housekeeping tasks, such as painting, furniture set up, cable management, etc.
  • Establish and maintain proper site records in accordance with best practice rules.
  • Visit sites and properties in accordance with the site visit programme issued by the Facilities Lead.

Required Qualifications, Skills, and Experience

• Solid stakeholder management skills and an ability to understand business ideas.
• Previous experience working for a company within the property industry or from a similar business line, with client-facing experience or from a corporate FM background.
• Experience in housekeeping, construction, building mechanical systems.
• Strong organisation skills and excellent communication skills, both verbal and written.
• Driven to achieve results.

This job description sets out key elements and responsibilities of the role, but it is not intended to be exhaustive and does not constitute a contractual document. Duties may be changed to meet changing needs or circumstances.

Location

On-site – Bourne End, Buckinghamshire, GBR

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at this email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.