At a Glance
- Tasks: Be the friendly face of our company, managing visitor experiences and supporting team operations.
- Company: Join JLL, a leader in real estate shaping a better world.
- Benefits: Enjoy a competitive salary, career growth, and a vibrant workplace culture.
- Other info: Dynamic role with opportunities to engage in community initiatives.
- Why this job: Make a difference by creating welcoming environments for clients and colleagues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 18900 - 23100 £ per year.
Solihull, West Midlands (County) B37 7YP
Essential: JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Based: Solihull B37
Hours: 40 hours per week, Monday to Friday. Front of house is open 07:00am until 17:00pm. This person will cover three different shifts: 07:00-15:30, 08:00-16:30, 08:30-17:00.
Role Purpose: A highly self-motivated and passionate team player with great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce at Solihull. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business-related events and community-based initiatives. In this role, you will bring your people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.
Key Responsibilities:
- Visitor and Contractor Management: Maintain a professional reception service to all guests and colleagues on site, greeting in a professional, friendly and courteous manner at all times. Issue and manage security passes (printing, activating, cancelling). Manage sign in/out procedures and record all visitors onto site using SINE. Communicate visitor arrivals to relevant personnel promptly. Advise visitors of fire alarm tests and muster points. Manage forgotten passes for employees. Maintain stock levels pass holders/cards and lanyards.
- Reception and Switchboard: Maintain an organised, welcoming and tidy Reception area. Answer, screen and transfer calls for Solihull. Manage the reception and meeting rooms inboxes. Opening up Front of house and closing.
- Meeting Room Management: Process room bookings. Manage the meeting room diary arranging all requirements beforehand. Set up meeting rooms with hospitality equipment. Set up and clear down meeting rooms.
Corporate Receptionist employer: NAB-Jones Lang LaSalle Services
NAB-Jones Lang LaSalle Services is an excellent employer, offering a dynamic work culture that values teamwork and professional growth. Located in the vibrant city of London, employees benefit from competitive salaries, comprehensive benefits, and opportunities for skill development in a supportive environment, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
NAB-Jones Lang LaSalle Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NAB-Jones Lang LaSalle Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NAB-Jones Lang LaSalle Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NAB-Jones Lang LaSalle Services:Your cover letter is your chance to shine! Tell us why you want to work at NAB-Jones Lang LaSalle Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NAB-Jones Lang LaSalle Services!
How to prepare for a job interview at NAB-Jones Lang LaSalle Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
