Technical Services Manager

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The Technical Services Manager – Royal London Portfolio is responsible for managing the high standard of operational services in Mechanical, Electrical and public health (MEP) systems required across the Royal London portfolio, ensuring consistent, seamless and efficient standards are met, to ensure the Occupiers and their visitors can focus on their core business. The role will involve travel outside of London to the various client assets (Manchester, Bristol, Brighton, Cambridge etc.).

What this job involves:

• The TSM ensures that the appointed MEP service partner(s) works with the JLL FMs as a cohesive team, reflecting the vision and ambition of RL.
• Effective management of these partners to provide services within agreed scope, budget and contractual obligations, SLAs, KPIs.
• Collaboration with all members of JLL & the RL team.
• Develop and implement operational best practices and working initiatives.
• Ensure building regulations, statutory obligations, legislative compliance, and best working practice are delivered.
• Contribute to the completion of individual buildings Activity Calendar and significant building events (e.g., annual black building tests, M&E audits, actions, and document review).
• Proven track record of technical problem solving.
• Foster and develop a unique One Team relationship between the management team, service partners and all other stakeholders to create a seamless unified customer experience.
• Effectively manage allocated service partners and contract performance, including managing key relationships, monitoring contract administration, driving operational improvements.
• Meet monthly with core service partners, ensuring KPIs, SLAs and reports completed promptly and accurately.
• Ensure contracts maintained within agreed budget and seek alternative ways to improve customer service and reduce expenditure.
• Lead in energy management for the portfolio at individual building level, ensuring buildings operated at optimum performance; energy closely managed and reported; contribute to development of new SMART building technology platforms and data analysis, ensuring compliance with NABERS accreditation.
• Soft land newly completed buildings into operations after practical completion.
• Assist in collating, measuring, and analysing building data necessary for obtaining the initial NABERS rating.
• Coordinate with key retained construction contractors and design engineers responsible for achieving design rating.
• Ensure any one-off and non-contractual operational tasks fulfilled to high specification and within dedicated timeframe, including out of hours services for occupier events and special projects.

Experience / Qualifications

• Preferably professionally registered (IEng or CEng) or working towards this.
• Preferably HNC or Degree in Building Service Engineering or relevant engineering subject.
• Preferably equivalent minimum 10 years’ experience at technical engineering management level.
• Membership of IWFM or AssocRICS and/or IOSH National General Certificate in Occupational Safety and Health – accredited by NEBOSH.
• Proven track record of technical problem solving.
• Ability to communicate technical subject to non-technical customers and team members.
• Ability to produce technical reports.
• Extensive mechanical, electrical BEMS and SMART buildings services knowledge.
• Adept at managing the change process to a diverse group, promoting best practice and strategic advice where appropriate.

Travel

Travel outside of London to various client assets (Manchester, Bristol, Brighton, Cambridge etc.).

Location

On-site – Bristol, Greater Manchester, London.

Equal Opportunity Statement

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.