Communications Manager - FTC 12 Months in City of London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

22 Bishopsgate is an iconic architectural statement with a human-centric approach, supported by cutting‑edge systems that are redefining how property is designed, operated and experienced. As we continue that journey, this is an opportunity to be part of an exceptional organisation that challenges industry norms and pioneers the future of commercial real estate.

The Communications Manager plays a key role in shaping how the 22 Bishopsgate brand, culture and community are experienced both within the building and beyond it. Positioned at the intersection of culture, community, brand and occupier experience, the role is responsible for developing and delivering strategic communications and engagement initiatives that connect people to the vision, values and everyday life of 22 Bishopsgate.

Working closely with the Head of Culture and collaborating across the wider 22 Team, the role leads integrated communications activity that supports cultural programming, ESG initiatives, occupier engagement and operational priorities. Through innovative storytelling, high‑quality content and impactful campaigns, the role helps bring the building’s commitments to life while strengthening its reputation as a globally recognised workplace destination.

The Communications Manager oversees communications across a range of digital and physical channels, including social media, newsletters, digital signage, the occupier app, website content and experiential activations, ensuring a consistent, engaging and high‑quality brand experience across all touchpoints. The role acts as a strategic partner and brand guardian, building strong relationships with occupiers, amenity operators, agencies and stakeholders to strengthen community connection and enhance the overall workplace experience.

Through the use of engagement insights, feedback and performance reporting, the role also supports continuous improvement, helping shape future communications strategies and ensuring 22 Bishopsgate continues to set the standard for workplace experience and engagement.

What your day‑to‑day would look like:

• Develop and Deliver the Strategic Communications and Engagement Plan: Lead the development and execution of an integrated communications and engagement strategy that supports 22 Bishopsgate’s cultural, ESG and operational objectives, ensuring all messaging strengthens community connection and enhances the occupier experience.
• Delivery of a strategically aligned annual communications and engagement plan.
• Increased occupier awareness, engagement and participation across initiatives.
• Strong performance across internal and external communication channels.
• Positive occupier feedback and measurable engagement growth.

Elevate Brand Positioning and Storytelling:

• Protect and enhance the 22 Bishopsgate brand through consistent storytelling, innovative campaigns and high‑quality communications that reinforce its reputation as a globally recognised, best‑in‑class workplace destination.
• Consistent brand alignment across all communications, activations and environments.
• Growth in external visibility, engagement and brand recognition.
• Successful delivery of innovative campaigns and content initiatives.
• Strong collaboration with PR, marketing and creative partners.

Lead Digital Communications and Channel Performance:

• Oversee the strategic use of digital platforms, including social media, website content, digital signage, newsletters and the occupier app, ensuring channels remain engaging, relevant and high performing.
• Growth in digital engagement, reach and audience interaction.
• Increased usage and value perception of the occupier app and communication platforms.
• Delivery of impactful and timely multi‑channel communications.
• Clear reporting on channel performance, metrics and engagement insights.

Drive Community and Stakeholder Engagement:

• Build and maintain strong relationships with occupiers, amenity operators, partners, agencies and internal stakeholders to create a connected, collaborative and engaged workplace community.
• Strong occupier and stakeholder relationships.
• Successful partnerships, activations and collaborative initiatives.
• Increased participation across community, ESG and amenity programmes.
• Positive stakeholder feedback and community sentiment.

Lead Insight, Feedback and Continuous Improvement:

• Drive the ‘Voice of the People’ programme and use feedback, data and reporting insights to continuously improve engagement, communications and occupier experience strategies.
• Effective collection and analysis of occupier insights, surveys and NPS data.
• Demonstrated improvements implemented through feedback and reporting.
• Increased occupier satisfaction and engagement over time.
• Data‑led recommendations that inform future strategy and decision‑making.

Support Strategic Operations and Leadership Delivery:

• Support the Head of Department in delivering departmental objectives, managing agency and partner relationships, overseeing budgets and ensuring operational excellence across all communications and engagement activity.
• Successful delivery of strategic and operational objectives.
• Effective management of agencies, suppliers and communication partners.
• Delivery of activities within agreed budgets and timelines.
• Seamless leadership support and cross‑functional collaboration across the 22 Bishopsgate team.

Skills & Experience Required:

• Proven experience in a communications, engagement or brand‑focused role, managing internal and external communication channels across digital and physical platforms.
• Excellent written, verbal, presentation and relationship‑building skills, with the ability to engage and influence a broad range of stakeholders, occupiers and partners.
• Strong project management, organisational and operational skills, with the ability to manage multiple priorities, deadlines, agencies and campaigns simultaneously.
• Experience developing and delivering strategic communications plans, integrated campaigns and high‑quality engagement initiatives from concept through to execution.
• Strong understanding of brand management, digital communications and the delivery of consistent, high‑quality experiences across all touchpoints.
• Analytical, commercially aware and detail‑oriented, with strong reporting and problem‑solving skills and the ability to use data and feedback to drive continuous improvement.
• Proactive, adaptable and collaborative, with a high sense of ownership, accountability, urgency and drive.
• Passion for culture, community building, workplace experience and occupier engagement.

Desirable:

• Experience within hospitality, commercial real estate, placemaking, lifestyle, cultural or destination‑led environments.
• Knowledge of property industry trends, workplace experience, ESG and community engagement initiatives.
• Experience managing creative, PR, marketing or social media agencies and partnerships.
• Creative and strategic thinker with awareness of cultural, workplace and experiential trends.
• Strong interpersonal and influencing skills with the ability to build trusted relationships at all levels.
• Comfortable working in a fast‑paced, high‑performance environment with evolving priorities.
• Globally minded, solutions‑oriented and passionate about creating memorable experiences and thriving communities.

Location: On‑site – London, GBR