At a Glance
- Tasks: Guide enterprise customers through onboarding, adoption, and renewal processes.
- Company: Join n8n, a leading open workflow orchestration platform with a vibrant community.
- Benefits: Enjoy competitive pay, equity options, 30 days vacation, and wellness benefits.
- Other info: Remote-first culture with opportunities for career growth and personal development.
- Why this job: Make a real impact by helping customers achieve success with innovative AI solutions.
- Qualifications: Experience in enterprise customer success and strong technical fluency required.
The predicted salary is between 56700 - 69300 £ per year.
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI.
We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits.
Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since Our Founding In 2019, We’ve Grown Into a Diverse Team Of Over 260 - Working Across Europe And The US, Connected By a Shared Builder Spirit And With Our Centre Of Gravity In Berlin.
- Along The Way, We’ve
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ Git Hub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built.
We’re in a defining moment of an incredible journey. Come and build with us.
- As our portfolio is expanding, we're looking for an additional
- Customer Success Manager for our
Guided segment .
You will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the EMEA region, guiding customers from onboarding through scaled adoption and long-term expansion.
You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI.
You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders.
In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base.
Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention.
- What You’ll Be Doing
- Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
- Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
- Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
- Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
- Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
- Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
- Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
- Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities
Requirements
- Enterprise Customer Success experience: You’ve managed a portfolio of enterprise Saa S customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.
- Technical fluency: You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture, and know when to elevate.
- Commercial acumen: You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.
- Value & outcomes mindset: You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.
- Operational rigor: You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.
- Clear, high-trust communication: You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.
- Cross-functional collaboration: You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.
- Builder mindset in ambiguity: You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.
- Automation + AI curiosity: You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.
- Nice-to-haves
- Startup/scale-up experience: You’ve operated in high-growth environments and enjoy “building the plane while flying it.”
- Technical or STEM education: Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.
- Familiarity with n8n or similar platforms: Experience with workflow automation, integration, or i Paa S platforms will help you ramp quickly.
Benefits
- Competitive compensation – We offer fair and attractive pay.
- Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.
- Country and/or State specific details provided in your employment agreement.
- Location disclaimer
If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role.
Please apply to the location you're the most likely to work from in the future.
Our company language is English.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
You care about diversity and inclusion?
We do too!
Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www. notion. so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
#J-18808-Ljbffr
Low-touch Customer Success Manager (Remote - EMEA) in Wedmore employer: n8n
At n8n, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in the fast-paced world of enterprise SaaS. Our remote-first approach allows you to work flexibly while enjoying comprehensive benefits, continuous professional development opportunities, and a supportive team environment that encourages innovation and collaboration. Join us in Northern Europe and be part of a company that values your contributions and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Low-touch Customer Success Manager (Remote - EMEA) in Wedmore
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at n8n. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like n8n before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Low-touch Customer Success Manager (Remote - EMEA) in Wedmore
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to n8n:Your cover letter is your chance to shine! Tell us why you want to work at n8n specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at n8n!
How to prepare for a job interview at n8n
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
