At a Glance
- Tasks: Lead technical programs and empower enterprise customers with innovative solutions.
- Company: Join a fast-growing startup revolutionising automation in a remote-first environment.
- Benefits: Enjoy competitive pay, equity, 30 days vacation, and wellness benefits.
- Other info: Be part of a passionate team that values creativity and collaboration.
- Why this job: Make a real impact by helping customers succeed with cutting-edge technology.
- Qualifications: 3-5 years in tech roles with strong communication and problem-solving skills.
The predicted salary is between 63000 - 77000 £ per year.
The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
We are looking for a highly technical educator and problem-solver to be the technical anchor of our Scaled Enterprise CS team (20k–50k ARR segment). As a complex, developer-focused platform, n8n requires deep architectural understanding. In this individual contributor role, you won't be managing a traditional 1:1 book of business. Instead, you will act as the "technical unblocker" for hundreds of Enterprise customers simultaneously. You will design and lead one-to-many technical enablement sessions, host live office hours, build advanced workflow templates, and step in for strategic, targeted interventions when our automated systems flag an account that is struggling with architecture or node configurations.
What you'll do
- Run the technical programs. Lead weekly office hours, monthly deep-dive webinars on the patterns enterprise customers actually struggle with: error handling, AI agents, self-hosting at scale, security and governance, and best practices, lead demos in the weekly group onboarding calls
- Own the enterprise Slack channel. Be the technical expert in the room — triage, answer, escalate to Product when needed, and turn recurring threads into reusable content.
- Help with implementation. Jump into activation calls when a customer is stuck. You're not the end-to-end implementation owner — you're the technical assistant that unblocks them and gets them back to self-serve.
- Partner with other teams to build the playbooks. Reference workflows, integration patterns, security/governance guides, migration guides, AI agent patterns. The library you build is what makes the segment scale.
- Translate the common questions and hurdles you see in Office Hours/webinars into reusable technical assets.
- Build advanced use-case templates, video tutorials, and technical documentation that the Digital CS team can distribute in automated campaigns.
- Build internal automations. When the CS team needs an n8n workflow to automate something internally — health-score triggers, lifecycle alerts, Slack Vitally syncs — you build it.
- Drive retention through technical health. Identify accounts whose technical setup is fragile (single point of failure, no error handling, scaling issues, brittle credentials) and intervene before that becomes a renewal conversation.
- Product Feedback Loop. Act as the voice of the scaled technical user. Synthesize the friction points you observe in live sessions and feed them back to the Product and Engineering teams to improve the core n8n experience.
REQUIREMENTS
- Location: Rights to work in Europe or willingness to relocate to Germany.
- Relevant Background: 3–5+ years as a high-performing individual contributor in Solutions Engineering, Technical Account Management (TAM), Technical Onboarding, or Developer Advocacy within a B2B SaaS environment.
- Technical Skillset: Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation. You understand how backend systems talk to each other and can troubleshoot complex integrations on the fly.
- The "Educator" Skillset: Exceptional presentation and communication skills. You are highly charismatic and comfortable commanding a room (or a Zoom call) of 50+ engineers, developers, or ops leaders, breaking down complex concepts into digestible pieces.
- Scalable Mindset: You possess deep empathy for builders and developers. You have a "solve it once, document it for everyone" mentality, constantly looking for ways to turn a 1:1 solution into a 1-to-many asset.
Nice-to-haves
- Technical degree (e.g., Computer Science, Machine Learning, etc.)
- Hands-on experience with n8n is a massive plus
Why join us?
At n8n, you’ll help shape how Customer Success scales at one of Europe’s fastest-growing startups. You’ll have a direct impact on how we support, retain, and grow our Enterprise customers—acting as the ultimate technical unblocker and building the enablement engines that make deep technical success repeatable.
You’ll join a remote-first, highly cross-functional team that values ownership, experimentation, and practical problem-solving. This is a role for someone who wants to blend deep technical architecture with one-to-many education, helping n8n scale from strong customer relationships to a world-class customer experience.
Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too!
Benefits
- Competitive compensation – We offer fair and attractive pay.
- Ownership – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance – We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness – Europe: We provide benefits according to local country norms. US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning – Europe: We provide pension contributions according to local country norms. US: 401(k) retirement plan with a 4% employer match.
- Financial security – Europe: We provide benefits according to local country norms. US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth – We hire rising stars who grow with us! You’ll get 1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- AI enablement – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.
- Transparency – We all know what everyone’s working on, how the company is doing—the whole shebang.
Location: Germany; Berlin Office; Bulgaria; Croatia; Europe; Ireland; Netherlands; Poland; Portugal; Slovenia; Spain; United Kingdom
Employment Type: Full time
Location Type: Remote
Department: Sales Customer Success
Technical Programs Manager - Scaled Customer Success (Remote Europe) employer: n8n
At n8n, we pride ourselves on being an excellent employer by fostering a remote-first culture that encourages innovation and collaboration among passionate team members. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that values your contributions in driving product success. Join us in Greater London, where you can make a meaningful impact in the exciting field of AI-driven automation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Programs Manager - Scaled Customer Success (Remote Europe)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at n8n. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like n8n before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Programs Manager - Scaled Customer Success (Remote Europe)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to n8n:Your cover letter is your chance to shine! Tell us why you want to work at n8n specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at n8n!
How to prepare for a job interview at n8n
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
