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For Companies At a Glance
- Tasks: Provide advanced technical support and troubleshoot complex issues for Enterprise customers.
- Company: Join a fast-growing, remote-first startup transforming workflow automation with AI.
- Benefits: Competitive salary, equity, work/life balance, and professional development opportunities.
- Why this job: Shape the future of technical support and empower teams to resolve challenges independently.
- Qualifications: 3+ years in technical support, hands-on experience with n8n workflows, and strong communication skills.
- Other info: Enjoy autonomy, collaboration, and clear career progression into senior leadership roles.
The predicted salary is between 36000 - 60000 £ per year.
Overview
n8n is a workflow automation platform that combines AI capabilities with business process automation. We provide technical teams with the flexibility of code and the speed of no-code, backed by a community of builders. With 500+ integrations and fair-code principles, we are transforming how businesses connect systems and processes. We are a remote-first, fast-growing company backed by investors and continuing to scale our technical support organization.
We are building a Tier 2 Support team to provide deep technical expertise on escalations and deliver specialized troubleshooting for Enterprise Standard customers. In this role, you’ll bridge Product Support and Engineering — ensuring complex issues are resolved quickly and reliably. You will investigate technical challenges, create playbooks, and improve documentation and tooling to raise the bar for customer experience.
Location: Remote-friendly with location-specific considerations in contracts; visas sponsorship available for Germany. Our company language is English.
Responsibilities
- Handle escalations from Product Support, providing advanced technical assistance
- Investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem
- Partner with Enterprise Support when handling issues impacting higher-value accounts
- Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions
- Collaborate with Engineering and Product teams to report, triage, and resolve product issues
- Suggest workflow and tooling improvements to increase resolution efficiency
- Document troubleshooting steps and build internal playbooks for recurring escalations
- Improve knowledge bases and enable Tier 1 Support with better documentation
- Serve as a technical mentor to Product Support Engineers where needed
Requirements
Must-have
- Technical Support Expertise: 3+ years in technical support, solutions engineering, or similar roles
- n8n Experience: Hands-on experience building and debugging n8n workflows in production environments
- APIs & Integrations: Comfortable debugging APIs, webhooks, authentication, and data flows
- Cloud & Infrastructure: Familiar with AWS, GCP, or Azure and basic Linux fundamentals
- Containerization: Experience with Docker or Kubernetes for deployment and debugging
- Networking & Databases: Understanding of DNS, SSL/TLS, HTTP/HTTPS and PostgreSQL troubleshooting
- Communication: Ability to explain technical issues clearly and document troubleshooting steps
Nice-to-have
- Workflow Automation: Experience with Zapier, Make, or Airflow
- Observability: Familiarity with Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
- Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT
- Knowledge Sharing: Contribution to playbooks, internal tooling, or support documentation
- On-call Readiness: Comfort with structured escalation workflows and incident management processes
Why join us?
Lead the growth of a high-impact Tier 2 function with visibility across Support, Product, and Engineering. Help scale technical support, improve customer experience, and empower teams to resolve complex issues independently. Enjoy clear career progression into senior leadership paths and the opportunity to shape how we support thousands of users worldwide.
We are a fast-growing, remote-first startup backed by world-class investors. Expect autonomy, experimentation, and collaboration in everyday work.
Benefits & Perks
- Competitive compensation with equity
- Work/life balance and remote-first culture
- Vacation and health benefits aligned to local norms (Europe/US specifics in contract)
- Pension/retirement planning where applicable
- Disability and life insurance coverage
- Professional development stipend annually
- Open-source and community involvement opportunities
- Regular hackathons and team-building events
Location & Diversity
We are an equal opportunity employer and encourage applicants from all backgrounds. We sponsor visas to Germany; for other countries you need to have existing right to work. Our diversity, inclusion and belonging initiatives are available at our Diversity, Inclusion and Belonging page.
Company Information
Snippets about job postings and location updates are included for context only and do not affect the role description. If you see multiple postings for the same role, apply to the location you expect to work from in the future.
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Support Engineer (EMEA) employer: n8n
Contact Detail:
n8n Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (EMEA)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already at n8n. A friendly chat can open doors and give you insider info on what it’s really like working there.
✨Tip Number 2
Show off your skills! If you’ve got experience with n8n or similar tools, create a mini-project or workflow to demonstrate your expertise. Share it during interviews to stand out from the crowd.
✨Tip Number 3
Prepare for technical challenges! Brush up on your troubleshooting skills and be ready to tackle some real-world scenarios during interviews. We love seeing how you think through problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to make an impact.
We think you need these skills to ace Support Engineer (EMEA)
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical support expertise and any hands-on experience with n8n workflows. We want to see how you’ve tackled complex issues in the past, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your application for the Support Engineer role. Use keywords from the job description and relate your experiences directly to the responsibilities we’ve outlined. It shows us you’re genuinely interested!
Be Clear and Concise: When documenting your troubleshooting steps or explaining your experiences, clarity is key. We appreciate straightforward communication, so keep it simple and to the point. This will reflect well on your ability to communicate technical issues.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people. Plus, it shows you’re proactive!
How to prepare for a job interview at n8n
✨Know Your n8n Inside Out
Make sure you’re familiar with n8n workflows and how they operate in production environments. Brush up on your hands-on experience, as being able to discuss specific examples of building and debugging workflows will show your technical prowess.
✨Master the Technical Jargon
Get comfortable with the technical terms related to APIs, integrations, and cloud infrastructure. Being able to clearly explain concepts like OAuth2, Docker, or PostgreSQL troubleshooting will demonstrate your expertise and help you communicate effectively during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss complex technical issues you've resolved in the past. Think about specific challenges you faced, how you approached them, and what the outcomes were. This will highlight your ability to handle escalations and provide advanced technical assistance.
✨Collaborate and Communicate
Since this role involves working closely with Product Support and Engineering teams, be ready to talk about your experience collaborating with others. Share examples of how you’ve contributed to documentation or playbooks, and how you’ve mentored others in a technical capacity.