Senior Support Engineer | Europe Remote

Overview

Join to apply for the Senior Support Engineer | Europe Remote role at n8n

n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin.

We are now looking for a Senior Support Engineering in Europe to ensure that all users (from enterprise customers to community members) have a best-in-class support experience. You will help set the standard for delighting customers and develop deep knowledge of the low code & AI landscape while helping build a best-in-class support team.

Responsibilities

• Provide technical support to users via tickets, chat, and community forums.
• Diagnose and troubleshoot issues related to n8n, including workflow execution, integrations, and performance.
• Collaborate with the engineering team to escalate and resolve complex technical challenges.
• Create and maintain documentation, FAQs, and knowledge base articles.
• Identify common issues and work on solutions to improve product reliability and user experience.
• Contribute to the community by answering questions and sharing best practices.

Requirements

• 5+ years of experience in a technical support or customer-facing engineering role (+ if experienced with enterprise support)
• Open to participate in a paid on-call rotation to provide after-hours support
• Strong understanding of workflow automation, APIs, and integrations.
• Strong knowledge of networking concepts like DNS, HTTP/HTTPS, and TCP/IP
• Good understanding of JavaScript, Node.js, and Docker.
• Experience with Kubernetes is a plus.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and ability to explain technical concepts to non-technical users.
• Passion for helping users and improving product usability.

EEO statement: n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Visa/Work eligibility: We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Language: Our company language is English.

Diversity and Inclusion: You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we’re hiring remotely for this role and posting in different locations to ensure visibility. Please apply to the location you expect to work from in the future.

Benefits

• Competitive compensation – We offer fair and attractive pay.
• Ownership – Our core value is to “empower others,” and you’ll get a slice of n8n with equity.
• Work/life balance – We work hard but ensure you have time to recharge
• Europe: 30 days of vacation, plus public holidays wherever you are.
• US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness – Europe: Benefits according to local country norms; US: medical plans with dental and vision, plus HSA option.
• Future planning – Europe: pension contributions; US: 401(k) with employer match.
• Financial security – Europe: benefits per local norms; US: disability and life insurance.
• Career growth – €1K per year to spend on courses, books, events, or coaching.
• A passionate team – Regular hackathons and a strong product mindset.
• Remote-first – Remote across Europe, with regular off-sites; some roles may be hybrid in the US.
• Giving back – $100 per month to support projects you care about.
• AI enablement – Unlimited AI budget to explore tools for productivity and creativity.
• Transparency – Information on what everyone is working on and company health.
• An ambitious but kind culture – eNPS 94 in 2024.
• Country-specific details are provided in your contract.

Location

London, England, United Kingdom – Remote-friendly with location-specific considerations in contract.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Software Development

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