Manager, Customer Success (Remote - EMEA)

Join to apply for the Customer Success Lead (Remote - EMEA) role at n8n. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder‑approved integrations, we’re changing the way people bring systems together and scale ideas for impact.

Responsibilities:

• Manage our EMEA CSMs, reporting into the Global VP of Customer Success.
• Develop a deep understanding of our customers and what drives their success.
• Build and refine playbooks, processes, and automations that enable the team to deliver maximum customer impact efficiently and at scale.
• Own territory planning for CSMs, balancing current priorities with a forward view of business, territory, and talent needs 1–2 quarters ahead.
• Establish a strong operating cadence that keeps the team focused on top customer priorities and ensures risks or blockers receive the right internal attention.
• Attract, develop, and empower top talent to meet customer needs and deliver on team and company goals.
• Drive productivity by embedding automation and scalable practices that help CSMs focus on high‑value work and measurable outcomes.
• Understand each team member’s strengths and growth areas; provide regular feedback, maintain clear development plans, and support meaningful career progression.
• Build trusted, collaborative partnerships with Sales, Product, and Support, ensuring Customer Success is tightly aligned across the business.
• Serve as the voice of the customer internally – advocating constructively, influencing decisions, and clearing obstacles for both the team and our customers.
• Handle conflict and complex conversations with clarity and empathy, seeking to uncover root causes and drive progress.
• Communicate ideas and direction with transparency and conviction, helping the team understand the why and how behind company and departmental changes.
• Establish an operating rhythm that provides predictability for the business – ensuring visibility into onboarding progress, value realization, and customer risk at the right time and to the right audience.
• Use data to inspect and improve performance, analyzing trends, identifying insights, and coaching the team to continuously raise the bar.

Requirements:

• 2+ years of people management experience – hiring, developing, and retaining high‑performing ICs.
• 10+ years of experience in Customer Success, Professional Services, Account Management, or other customer‑facing roles, including supporting large enterprises.
• Proven ability to collaborate cross‑functionally with internal and external stakeholders.
• Tech industry experience and relevant subject‑matter expertise.
• Bachelor’s degree+, preferably in a technical or engineering field.
• Nice‑to‑have: experience leading remote teams across multiple regions and/or countries.
• Automation curiosity; bonus if you’ve played around with n8n.
• Startup or scale‑up experience: comfortable operating in fast‑changing, high‑growth environments.

Benefits:

• Competitive compensation – fair and attractive pay.
• Ownership – equity options.
• Work/life balance – 30 days vacation in Europe, 15 days in the US; plus public holidays wherever you are.
• Health & wellness – benefits according to local country norms (Europe) or medical plans with coverage for individuals and families in the US.
• Future planning – pension contributions in Europe or 401(k) plan with a 4% employer match in the US.
• Financial security – short‑term and long‑term disability insurance, plus life insurance.
• Career growth – €1K (or equivalent) per year to spend on courses, books, events, or coaching.
• Remote‑first – our team works remotely across Europe, with regular off‑sites for team bonding.
• Giving back – $100 per month to support open‑source projects you care about.
• AI enablement – unlimited AI budget to explore and use the best tools.
• Transparency – everyone knows what everyone’s working on.
• Ambitious but kind culture – eNPS 94 in 2024.

n8n is an equal‑opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English.