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For Companies At a Glance
- Tasks: Build strong customer relationships and drive adoption of our innovative AI platform.
- Company: Join a rapidly growing tech company with a vibrant community and a focus on creativity.
- Benefits: Enjoy competitive pay, equity options, and generous vacation days to recharge.
- Why this job: Be part of a team that empowers others and shapes the future of AI orchestration.
- Qualifications: Experience in customer success, strong communication skills, and a knack for technical tools.
- Other info: Remote-first culture with opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About n8n
The AI orchestration platform that lets technical teams automate faster, smarter, and without limits. Backed by a community of 650,000+ active developers and 145k+ GitHub stars, n8n is one of the world’s top 40 most popular projects. We have raised $240m to date and operate from Berlin with teams across Europe and the U.S.
Customer Success Manager – Enterprise Accounts
Based in London, Berlin, or Barcelona (remote‑first), the Customer Success Manager reports to the Manager of Customer Success and drives adoption, retention, and expansion for n8n’s most strategic customers.
Responsibilities
- Own a book of business and ensure successful onboarding, adoption, and renewal of corporate accounts.
- Run kick‑off calls, quarterly business reviews, and renewals with professionalism and impact.
- Proactively address challenges, manage escalations, and maintain strong communication with customers.
- Build and optimize playbooks and workflows to engage customers and deliver timely insight.
- Collaborate with Support, Solutions Engineering, and Product to unblock customers quickly and provide feedback for product roadmap.
- Partner with Account Executives to develop account plans that nurture and lead customers to expansion and meet enterprise NRR of ~120%.
Qualifications – Must Haves
- Customer Success experience managing a book of business and running QBRs, onboarding, and renewals.
- Technical background or experience handling technical conversations with IT stakeholders.
- Commercial acumen: experience driving upsells and cross‑sells and contributing to revenue growth.
- Excellent interpersonal strengths: clear communication, structured approach, and lasting customer relationships.
- Cross‑functional partnership: proven ability to collaborate with internal and external stakeholders.
- Enterprise SaaS experience with large customers and a growth mindset.
Qualifications – Nice to Haves
- Process design and CS tooling/automation experience.
- Familiarity with AI and automation tools and experience using n8n.
- Startup or high‑growth environment experience.
- Bachelor’s degree in a technical or engineering field.
Benefits
- Competitive compensation and equity.
- Work‑life balance with 30 days vacation in Europe or 15 in the U.S., plus public holidays and unlimited sick days.
- Health & wellness benefits tailored to local country norms or U.S. plans (medicare, dental, vision). 401(k) retirement plan with 4% match in the U.S. and pension contributions in Europe.
- Career growth support: €1K per year for courses, books, events, or coaching. Unlimited AI budget and open‑source grants ($100 per month).
- Remote‑first culture with regular off‑sites and hybrid options for U.S. sales.
- Transparent company culture with high E.N.P.S. score and inclusive initiatives.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for other countries you must have the right to work.
Our primary language is English.
Remote‑first policy: apply to the location where you expect to work from.
Explore our diversity, inclusion and belonging initiatives at n8n: https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35
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Customer Success Manager - High Touch (EMEA) employer: n8n
Contact Detail:
n8n Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - High Touch (EMEA)
✨Tip Number 1
Get to know n8n inside out! Before your interview, dive into the platform and create a workflow. This hands-on experience will not only impress us but also give you real insights into how our customers use the product.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. Engaging with our team can provide insider tips and show your genuine interest in being part of the n8n family.
✨Tip Number 3
Prepare for those QBRs! Brush up on how to run effective meetings and showcase your ability to build strong customer relationships. We love candidates who can demonstrate their soft skills and commercial acumen.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your excitement about the role. It’s a simple gesture that can set you apart and keep you fresh in our minds.
We think you need these skills to ace Customer Success Manager - High Touch (EMEA)
Some tips for your application 🫡
Get to Know n8n: Before you dive into your application, take a moment to explore n8n. Familiarise yourself with our platform and try building a workflow. This will not only help you understand our product better but also show us your enthusiasm!
Tailor Your Application: Make sure your application reflects how your experience aligns with the Customer Success Manager role. Highlight your past successes in managing customer relationships and driving revenue growth. We love seeing how you can bring value to our team!
Show Off Your Soft Skills: We’re all about building strong relationships here at n8n. Use your application to showcase your communication skills and how you’ve successfully navigated challenges with customers in the past. Let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at n8n
✨Know Your Stuff
Before the interview, make sure you’re familiar with n8n and its features. Try building a simple workflow using the platform and be ready to discuss your experience with it. This shows your genuine interest and gives you a practical example to share.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences where you successfully managed customer relationships, drove adoption, or handled escalations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your curiosity about the role and the company. Ask about their customer success strategies, how they measure success, or what challenges they currently face. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Emphasise Collaboration
Since the role involves working cross-functionally, be ready to discuss how you’ve collaborated with other teams in the past. Share examples of how you’ve partnered with sales, support, or product teams to enhance customer experience and drive results.
