At a Glance
- Tasks: Help customers with support issues and automate repetitive tasks for a seamless experience.
- Company: Join n8n, a leading open workflow orchestration platform backed by top investors.
- Benefits: Enjoy competitive pay, 30 days vacation, health benefits, and remote work flexibility.
- Other info: Remote-first culture with opportunities for career growth and community involvement.
- Why this job: Be part of a fast-growing startup and shape the future of automation.
- Qualifications: 3+ years in technical support and hands-on experience with n8n workflows.
The predicted salary is between 37800 - 46200 £ per year.
The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. Backed by a fiercely inventive community and 500+ builder-approved integrations, we're changing the way people bring systems together and scale ideas for impact.
Your main goal as a front line Support engineer will be to help n8n scale exceptional customer support by solving everyday customer challenges and automating repetitive requests, ensuring we deliver a great experience as our customer base grows.
You'll make this happen by combining hands-on customer support with smart automation and close collaboration across teams:
- Deliver Outstanding Customer Support: Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time. Initially focus on non-technical questions related to account management, account access, plans, subscriptions, and billing.
- Automate and Scale Support Operations: Identify opportunities to automate repetitive, non-technical ticket categories and reduce manual support work. Build and improve automations that help Team Delta handle growing ticket volumes efficiently without compromising the customer experience. Continuously spot opportunities to streamline support workflows and make it easier for customers to get the answers they need. Create and maintain documentation that enables customers to self-serve and helps the team resolve common issues more efficiently. Participate in team meetings and cross-functional discussions to share insights, align on priorities, and improve the support experience.
REQUIREMENTS
- Must-haves:
- Technical Support Expertise: You have 3+ years in technical support, solutions engineering, or similar roles.
- n8n Experience: You have hands-on experience building and debugging n8n workflows in production environments.
- APIs & Integrations: You're comfortable debugging APIs, webhooks, authentication, and data flows.
- Cloud & Infrastructure: You're familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting.
- Networking & Databases: You understand networking basics (DNS, SSL/TLS).
- Communication: You explain technical issues clearly and document troubleshooting steps effectively.
- Containerization: You can work with Docker or Kubernetes to deploy and debug automation environments.
- Knowledge Sharing: You actively share knowledge and best practices with teammates, whether through team discussions, presentations, documentation, or contributions to internal playbooks and tools.
- Nice-to-haves:
- Automation & AI Mindset: You have a basic understanding of AI concepts and a passion for automation, with some hands-on experience using tools like n8n, Zapier, Make, or Airflow to simplify tasks and improve workflows.
- Knowledge of OAuth2, OIDC, SAML, or JWT flows.
- JavaScript: You have a working knowledge of JavaScript, including reading and debugging code, working with JSON data, and making small code changes to troubleshoot workflows and integrations.
- SQL & Databases: You have a foundational understanding of relational databases, such as PostgreSQL, including tables, relationships, and basic SQL queries to investigate and troubleshoot issues.
At n8n, you'll do more than answer support tickets. You'll play a key role in helping us scale our customer support operations, shaping how we use automation to resolve common issues and creating a better experience for our growing customer base. You'll join one of Europe's fastest-growing startups, working with a supportive, remote-first team that values autonomy, experimentation, and continuous improvement.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; Our company language is English.
If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role.
Competitive compensation: We offer fair and attractive pay.
Work/life balance: We work hard but ensure you have time to recharge: Europe: 30 days of vacation, plus public holidays wherever you are. US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
Health & wellness: Europe: We provide benefits according to local country norms. US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
Future planning: Europe: We provide pension contributions according to local country norms. US: 401(k) retirement plan with a 4% employer match.
Financial security: Europe: We provide benefits according to local country norms. US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
Career growth: We hire rising stars who grow with us!
Remote-first: Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
Giving back: We're big fans of open source, and you'll get $100 per month to support projects you care about.
Aws Support Engineer employer: n8n
At n8n, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those looking to thrive in the fast-paced world of enterprise SaaS. Our remote-first approach allows you to work flexibly while enjoying comprehensive benefits, continuous professional development opportunities, and a supportive team environment that encourages innovation and collaboration. Join us in Northern Europe and be part of a company that values your contributions and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Aws Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at n8n. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like n8n before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aws Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to n8n:Your cover letter is your chance to shine! Tell us why you want to work at n8n specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at n8n!
How to prepare for a job interview at n8n
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
