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For Companies At a Glance
- Tasks: Drive customer success by managing high-value accounts and expanding revenue opportunities.
- Company: Mission-driven SaaS business focused on transformative technology for large organisations.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Make a real impact by shaping customer success in a scaling company.
- Qualifications: 3-5+ years in Customer Success or Account Management within SaaS.
- Other info: Join a dynamic team with a focus on strategic relationships and revenue growth.
The predicted salary is between 65000 - 65000 £ per year.
About the Company:
This is a mission led SaaS business delivering scalable, intuitive technology that sits at the core of how organisations manage complex programmes and stakeholder engagement. Their customers are typically large, complex organisations with significant budgets and long term transformation agendas. As a result, deal sizes are substantial, and customer relationships are both strategic and commercially critical.
With strong momentum, increasing ACVs, and a clear focus on revenue expansion within existing accounts, they’re now investing in a commercially astute Customer Success Manager to take ownership of a high value portfolio.
About the Role:
This is a commercial Customer Success role with clear responsibility for retention, expansion, and account growth. You’ll own a portfolio of high-value accounts across public and private sector clients, with a focus on driving long term value and increasing account revenue.
- Own and grow a portfolio of strategic, high spend accounts
- Drive net revenue retention through renewals, upsell, and cross sell activity
- Identify expansion opportunities by aligning product capabilities to evolving customer needs
- Lead commercial conversations from value articulation through to pricing and negotiation
- Build and execute account plans focused on growth, stakeholder mapping, and revenue potential
- Develop deep, multi-threaded relationships across senior stakeholders, including budget holders
- Run QBRs/EBRs with a strong commercial lens, linking outcomes to future investment
- Work closely with Sales on larger expansion deals and account strategy
About You:
- You’re a commercially driven Customer Success professional who’s comfortable owning a number.
- 3–5+ years’ experience in Customer Success, Account Management, or a hybrid CS/Sales role within SaaS
- Proven track record of growing revenue within existing accounts (upsell/cross-sell)
- Experience managing large, complex accounts with significant ACVs
- Comfortable leading commercial discussions — you can talk value, ROI, and budgets with confidence
- Strong stakeholder management skills and able to influence across multiple departments and seniority levels
- Experience working with public sector and/or regulated industries
- Strategic thinker with a proactive, growth-oriented mindset
- Data-driven approach to account planning and forecasting
The Package:
- Up to £65,000 OTE £75,000- £85,000 (realistic and performance-driven)
- Remote role - occasional London travel
- Clear ownership of revenue within your account portfolio
- Opportunity to play a key role in shaping a scaling Customer Success function
- Work with high value, complex customers where the product has real impact
- Explore a wide range of Sales and Marketing roles across the UK & Internationally.
Customer Success Manager in Telford employer: n8 Talent
Contact Detail:
n8 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Telford
✨Tip Number 1
Network like a pro! Reach out to connections in the SaaS industry, especially those who work in Customer Success. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can add value. We want you to shine when discussing how you can drive revenue retention and account growth!
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've upsold or cross-sold in previous roles. Numbers speak volumes, so highlight your achievements in managing large accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience with SaaS, account management, and any relevant achievements that showcase your ability to drive revenue growth.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be specific about your experience with large accounts and commercial discussions.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable results. Did you increase revenue in your previous position? Share those numbers! We love seeing how you've made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at n8 Talent
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your ability to drive revenue. Be prepared to discuss specific metrics from your previous roles, such as retention rates and upsell percentages. This shows you understand the commercial side of the role and can back it up with data.
✨Understand Their Product Inside Out
Familiarise yourself with the company's SaaS product and how it addresses customer needs. Be ready to articulate how you would align its capabilities with potential clients' evolving requirements. This will show that you're proactive and have a strategic mindset.
✨Build Rapport with Stakeholders
Since you'll be managing relationships with senior stakeholders, practice how to establish rapport quickly. Think of examples where you've successfully influenced decision-makers in the past. This will highlight your strong stakeholder management skills.
✨Prepare for Commercial Conversations
Expect to lead discussions around value articulation and pricing. Brush up on your negotiation skills and be ready to discuss how you've navigated similar conversations before. This will demonstrate your comfort with leading commercial discussions and your ability to drive account growth.