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- Tasks: Drive account growth and retention for high-value clients in a dynamic SaaS environment.
- Company: Mission-driven SaaS business focused on transformative technology solutions.
- Benefits: Competitive salary, remote work, and opportunities for professional growth.
- Why this job: Shape the future of customer success while working with impactful technology.
- Qualifications: 3-5+ years in Customer Success or Account Management with a proven revenue growth track record.
- Other info: Join a scaling team and explore diverse roles across the UK.
The predicted salary is between 65000 - 85000 £ per year.
This is a mission led SaaS business delivering scalable, intuitive technology that sits at the core of how organisations manage complex programmes and stakeholder engagement. Their customers are typically large, complex organisations with significant budgets and long term transformation agendas. As a result, deal sizes are substantial, and customer relationships are both strategic and commercially critical.
With strong momentum, increasing ACVs, and a clear focus on revenue expansion within existing accounts, they’re now investing in a commercially astute Customer Success Manager to take ownership of a high value portfolio.
About the Role:
- This is a commercial Customer Success role with clear responsibility for retention, expansion, and account growth.
- You’ll own a portfolio of high-value accounts across public and private sector clients, with a focus on driving long term value and increasing account revenue.
- Own and grow a portfolio of strategic, high spend accounts.
- Drive net revenue retention through renewals, upsell, and cross sell activity.
- Identify expansion opportunities by aligning product capabilities to evolving customer needs.
- Lead commercial conversations from value articulation through to pricing and negotiation.
- Build and execute account plans focused on growth, stakeholder mapping, and revenue potential.
- Develop deep, multi-threaded relationships across senior stakeholders, including budget holders.
- Run QBRs/EBRs with a strong commercial lens, linking outcomes to future investment.
- Work closely with Sales on larger expansion deals and account strategy.
About You:
- You’re a commercially driven Customer Success professional who’s comfortable owning a number.
- 3–5+ years’ experience in Customer Success, Account Management, or a hybrid CS/Sales role within SaaS.
- Proven track record of growing revenue within existing accounts (upsell/cross-sell).
- Experience managing large, complex accounts with significant ACVs.
- Comfortable leading commercial discussions — you can talk value, ROI, and budgets with confidence.
- Strong stakeholder management skills and able to influence across multiple departments and seniority levels.
- Experience working with public sector and/or regulated industries.
- Strategic thinker with a proactive, growth-oriented mindset.
- Data-driven approach to account planning and forecasting.
The Package:
- Up to £65,000 OTE £75,000- £85,000 (realistic and performance-driven).
- Remote role - occasional London travel.
- Clear ownership of revenue within your account portfolio.
- Opportunity to play a key role in shaping a scaling Customer Success function.
- Work with high value, complex customers where the product has real impact.
- Explore a wide range of Sales and Marketing roles across the UK.
Customer Success Manager employer: n8 Talent
Contact Detail:
n8 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company you're eyeing. They can give you insider info and maybe even put in a good word for you. Plus, it shows your genuine interest in the role.
✨Tip Number 2
Prepare for the interview by researching the company's recent projects and challenges. Tailor your answers to show how your experience aligns with their needs. We want to see you shine as the perfect fit for their Customer Success team!
✨Tip Number 3
Practice your pitch! Be ready to articulate your value proposition clearly. Highlight your successes in managing large accounts and driving revenue growth. Remember, confidence is key when discussing your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And hey, if you found this job through our website, let them know you’re keen on being part of their mission!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience with high-value accounts and any commercial successes you've had. We want to see how you can drive retention and growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about Customer Success and how your skills align with our mission. Be sure to mention your experience in SaaS and managing complex accounts.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Include specific examples of how you've driven revenue growth or improved customer relationships. Numbers speak volumes, so quantify your successes where possible.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at n8 Talent
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your ability to drive revenue and manage accounts effectively. Be prepared to discuss specific metrics from your previous roles, such as retention rates, upsell percentages, and account growth figures. This shows you understand the commercial side of the role.
✨Understand the Product Inside Out
Familiarise yourself with the company's SaaS product and its unique selling points. Think about how it aligns with customer needs and be ready to articulate this during the interview. Showing that you can connect product capabilities to customer outcomes will set you apart.
✨Prepare for Stakeholder Scenarios
Since you'll be managing relationships with senior stakeholders, prepare for questions around stakeholder management. Think of examples where you've successfully influenced decision-makers or navigated complex organisational structures. This will highlight your ability to build deep relationships.
✨Showcase Your Strategic Thinking
Be ready to discuss your approach to account planning and forecasting. Share examples of how you've identified expansion opportunities in the past and how you aligned them with customer needs. This demonstrates your proactive mindset and strategic thinking, which are crucial for this role.