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- Tasks: Lead client onboarding and implementation projects, bridging tech and real-world delivery.
- Company: Mission-led SaaS provider transforming UK public sector organisations.
- Benefits: Up to £55,000 salary, remote work, and a high-trust environment.
- Why this job: Make a direct impact on public services while blending tech, people, and processes.
- Qualifications: 3+ years in software/digital implementation, strong stakeholder management skills.
- Other info: Opportunity for growth in a collaborative, fast-paced delivery function.
The predicted salary is between 42000 - 66000 £ per year.
Job Description
Client Delivery Manager | SaaS Implementation / Client Success | London (Remote)
n8 Talent are the retained partner for a mission-led SaaS provider powering digital transformation who are looking for their next Client Delivery Manager.
About the Company:
- This is a mission-led SaaS provider powering digital transformation across UK public sector organisations. Their platform is used by over 200,000+ users.
- Helping large-scale programme teams plan, manage and deliver more effectively.
- They’re not just another software vendor, they take a consultative approach, blending technology with hands-on change support. With strong growth plans and a reputation for high-quality delivery, they’re expanding their Client Delivery function to support a fast-growing customer base.
About the Role:
- You’ll take ownership of onboarding and implementation projects for new clients, acting as the bridge between technology and real-world delivery.
- This is a hands on delivery role, perfect for someone who enjoys rolling up their sleeves as much as they enjoy stakeholder management.
- Lead multiple client implementation projects from kickoff to go-live
- Run discovery workshops to understand current processes and shape future workflows
- Configure the SaaS platform based on customer requirements (no coding, full no/low-code setup)
- Deliver training sessions to ensure adoption and confidence across stakeholders
- Manage expectations, flag risks early and solve challenges in real time
- Spot opportunities for growth and feed them into Client Success / Sales
- Act as the client voice internally, influencing future features and delivery processes
- You’ll be joining a delivery function that collaborates closely, iterates fast and gives you the autonomy to improve how things are done.
About You:
- 3+ years’ experience managing software / change / digital implementation projects
- Comfortable working with multiple stakeholders from end users to execs
- Structured, organised and confident leading concurrent projects
- Naturally consultative, you guide, challenge and advise rather than just deliver tasks
- Experience delivering SaaS training or workshops is highly desirable
- Certifications (PRINCE2, Agile, etc.) are useful but not essential
The Package:
- Salary Up to £55,000 plus bonus
- Fully remote (UK-based) with occasional travel for client workshops or internal meetups
- High-trust environment where you own your projects and influence how delivery is done
- Opportunity to make a direct impact on public services and citizen-facing outcomes
If you love blending tech, people and process and want a role where delivery actually means something, this is one to have a conversation about.
Explore high-impact Client Delivery, CS and Implementation roles across SaaS, GovTech and Digital Transformation. n8 Talent is the go-to partner for growth-focused tech organisations hiring exceptional talent.
n8 Talent Ltd are acting as an employment agency in relation to this vacancy.
Client Delivery Manager employer: n8 Talent
Contact Detail:
n8 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your delivery skills! Whether it’s a mock interview or presenting your ideas, being confident and clear will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles that could be perfect for you, and we want to see your application come through.
We think you need these skills to ace Client Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Delivery Manager. Highlight your experience in managing software and digital implementation projects, and don’t forget to mention any relevant training or workshops you've delivered.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your consultative approach and how you’ve successfully managed multiple stakeholders. Let us know why you’re passionate about blending tech with hands-on support.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've flagged risks early and solved challenges in real-time. We love candidates who can think on their feet and adapt to changing situations!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at n8 Talent
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they power digital transformation in the public sector and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Project Management Skills
Be prepared to share specific examples of your past projects, especially those involving SaaS implementations or stakeholder management. Highlight how you led these projects from kickoff to go-live, and discuss any challenges you faced and how you overcame them. This will demonstrate your hands-on delivery experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and consultative approach. Think of scenarios where you had to manage multiple stakeholders or deliver training sessions. Practising your responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s future projects or how they measure success in client delivery. This not only shows your enthusiasm but also gives you a chance to gauge if the role is the right fit for you.
