At a Glance
- Tasks: Lead client onboarding and implementation projects, ensuring smooth delivery and stakeholder engagement.
- Company: Mission-driven SaaS provider transforming UK public sector services.
- Benefits: Up to £55,000 salary, remote work, and a high-trust environment.
- Other info: Join a collaborative team with opportunities for growth and influence.
- Why this job: Make a real impact on public services while blending tech and people.
- Qualifications: 3+ years in software/digital implementation and strong stakeholder management skills.
The predicted salary is between 42000 - 66000 € per year.
Client Delivery Manager | SaaS Implementation / Client Success | London (Remote)
n8 Talent are the retained partner for a mission-led SaaS provider powering digital transformation who are looking for their next Client Delivery Manager.
About the Company:
- This is a mission-led SaaS provider powering digital transformation across UK public sector organisations. Their platform is used by over 200,000+ users.
- Helping large-scale programme teams plan, manage and deliver more effectively.
- They’re not just another software vendor, they take a consultative approach, blending technology with hands-on change support. With strong growth plans and a reputation for high-quality delivery, they’re expanding their Client Delivery function to support a fast-growing customer base.
About the Role:
- You’ll take ownership of onboarding and implementation projects for new clients, acting as the bridge between technology and real-world delivery.
- This is a hands on delivery role, perfect for someone who enjoys rolling up their sleeves as much as they enjoy stakeholder management.
- Lead multiple client implementation projects from kickoff to go-live
- Run discovery workshops to understand current processes and shape future workflows
- Configure the SaaS platform based on customer requirements (no coding, full no/low-code setup)
- Deliver training sessions to ensure adoption and confidence across stakeholders
- Manage expectations, flag risks early and solve challenges in real time
- Spot opportunities for growth and feed them into Client Success / Sales
- Act as the client voice internally, influencing future features and delivery processes
- You’ll be joining a delivery function that collaborates closely, iterates fast and gives you the autonomy to improve how things are done.
About You:
- 3+ years’ experience managing software / change / digital implementation projects
- Comfortable working with multiple stakeholders from end users to execs
- Structured, organised and confident leading concurrent projects
- Naturally consultative, you guide, challenge and advise rather than just deliver tasks
- Experience delivering SaaS training or workshops is highly desirable
- Certifications (PRINCE2, Agile, etc.) are useful but not essential
The Package:
- Salary Up to £55,000 plus bonus
- Fully remote (UK-based) with occasional travel for client workshops or internal meetups
- High-trust environment where you own your projects and influence how delivery is done
- Opportunity to make a direct impact on public services and citizen-facing outcomes
If you love blending tech, people and process and want a role where delivery actually means something, this is one to have a conversation about.
Explore high-impact Client Delivery, CS and Implementation roles across SaaS, GovTech and Digital Transformation. n8 Talent is the go-to partner for growth-focused tech organisations hiring exceptional talent.
n8 Talent Ltd are acting as an employment agency in relation to this vacancy.
Client Delivery Manager in Kingston upon Hull employer: n8 Talent
As a mission-led SaaS provider, this company stands out as an excellent employer by offering a high-trust environment where you can take ownership of impactful projects that directly enhance public services. With a strong focus on employee growth and collaboration, you'll have the opportunity to influence delivery processes while working remotely from anywhere in the UK, making it an ideal place for those who thrive in a dynamic and consultative role.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Manager in Kingston upon Hull
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client delivery and SaaS implementation. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your experience with real-life examples during interviews. Talk about specific projects you've managed, how you handled challenges, and the impact you made. This will help you stand out as a candidate who gets results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Delivery Manager in Kingston upon Hull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Delivery Manager role. Highlight your experience in managing software implementation projects and your consultative approach, as these are key aspects of the job.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve successfully led projects, managed stakeholders, and delivered training sessions.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our team culture. Share your passion for digital transformation and how you can contribute to our mission.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at n8 Talent
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how their SaaS platform is transforming public sector organisations. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Project Management Skills
Be ready to discuss your experience managing software or digital implementation projects. Prepare specific examples that highlight your ability to lead multiple stakeholders and deliver results. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Consultative Approach
Since the role requires a consultative mindset, think of scenarios where you've guided clients or teams through challenges. Share how you’ve influenced decisions and shaped processes, emphasising your ability to listen and adapt to client needs.
✨Prepare for Training Scenarios
As delivering training sessions is part of the role, be prepared to discuss your experience in this area. Think about how you can convey complex information simply and effectively. You might even want to prepare a mini-training pitch to showcase your skills during the interview.
