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- Tasks: Lead client onboarding and implementation projects, ensuring smooth delivery and stakeholder engagement.
- Company: Mission-driven SaaS provider transforming UK public sector services.
- Benefits: Up to ÂŁ55,000 salary, remote work, and a high-trust environment.
- Why this job: Make a real impact on public services while blending tech and people.
- Qualifications: 3+ years in software/digital implementation and strong stakeholder management skills.
- Other info: Join a collaborative team with opportunities for growth and influence.
The predicted salary is between 42000 - 66000 ÂŁ per year.
Client Delivery Manager | SaaS Implementation / Client Success | London (Remote)
n8 Talent are the retained partner for a mission‑led SaaS provider powering digital transformation who are looking for their next Client Delivery Manager.
About the Company:
- This is a mission‑led SaaS provider powering digital transformation across UK public sector organisations. Their platform is used by over 200,000+ users.
- Helping large‑scale programme teams plan, manage and deliver more effectively.
- They’re not just another software vendor, they take a consultative approach, blending technology with hands‑on change support. With strong growth plans and a reputation for high‑quality delivery, they’re expanding their Client Delivery function to support a fast‑growing customer base.
About the Role:
- You’ll take ownership of onboarding and implementation projects for new clients, acting as the bridge between technology and real‑world delivery.
- This is a hands on delivery role, perfect for someone who enjoys rolling up their sleeves as much as they enjoy stakeholder management.
- Lead multiple client implementation projects from kickoff to go‑live
- Run discovery workshops to understand current processes and shape future workflows
- Configure the SaaS platform based on customer requirements (no coding, full no/low‑code setup)
- Deliver training sessions to ensure adoption and confidence across stakeholders
- Manage expectations, flag risks early and solve challenges in real time
- Spot opportunities for growth and feed them into Client Success / Sales
- Act as the client voice internally, influencing future features and delivery processes
- You’ll be joining a delivery function that collaborates closely, iterates fast and gives you the autonomy to improve how things are done.
About You:
- 3+ years’ experience managing software / change / digital implementation projects
- Comfortable working with multiple stakeholders from end users to execs
- Structured, organised and confident leading concurrent projects
- Naturally consultative, you guide, challenge and advise rather than just deliver tasks
- Experience delivering SaaS training or workshops is highly desirable
- Certifications (PRINCE2, Agile, etc.) are useful but not essential
The Package:
- Salary up to ÂŁ55,000 plus bonus
- Fully remote (UK‑based) with occasional travel for client workshops or internal meetups
- High‑trust environment where you own your projects and influence how delivery is done
- Opportunity to make a direct impact on public services and citizen‑facing outcomes
If you love blending tech, people and process and want a role where delivery actually means something, this is one to have a conversation about.
Explore high‑impact Client Delivery, CS and Implementation roles across SaaS, GovTech and Digital Transformation. n8 Talent is the go‑to partner for growth‑focused tech organisations hiring exceptional talent.
n8 Talent Ltd are acting as an employment agency in relation to this vacancy.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Project Management and Customer Service
Industries
Software Development and IT System Custom Software Development
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Client Delivery Manager employer: n8 Talent
Contact Detail:
n8 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client delivery and SaaS implementation. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your experience with real-life examples during interviews. Talk about specific projects you've managed, how you tackled challenges, and the impact you made. This will help you stand out as a candidate who gets results.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Delivery Manager role. Highlight your experience in managing software implementation projects and your consultative approach, as these are key aspects of the job.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that show how you’ve successfully led projects, managed stakeholders, and delivered training sessions.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our team culture. Share your passion for digital transformation and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at n8 Talent
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission and values. Understand how they power digital transformation in the public sector and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your skills to their needs.
✨Showcase Your Project Management Skills
Prepare specific examples of past projects where you've managed multiple stakeholders and delivered successful outcomes. Highlight your structured approach and how you’ve navigated challenges. This will demonstrate your capability to lead client implementation projects effectively.
✨Emphasise Your Consultative Approach
Since the role requires a consultative mindset, be ready to discuss how you've guided clients through change. Share instances where you’ve advised on processes or influenced decisions, showcasing your ability to blend technology with hands-on support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think about potential risks in client delivery and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
