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For Companies At a Glance
- Tasks: Drive customer success by managing high-value accounts and expanding revenue opportunities.
- Company: Mission-driven SaaS business focused on transformative technology for large organisations.
- Benefits: Competitive salary, remote work, and opportunities for career growth.
- Why this job: Make a real impact by shaping customer success in a scaling company.
- Qualifications: 3-5+ years in Customer Success or Account Management within SaaS.
- Other info: Join a dynamic team with a focus on strategic relationships and revenue expansion.
The predicted salary is between 65000 - 85000 £ per year.
About the Company:
This is a mission led SaaS business delivering scalable, intuitive technology that sits at the core of how organisations manage complex programmes and stakeholder engagement. Their customers are typically large, complex organisations with significant budgets and long term transformation agendas. As a result, deal sizes are substantial, and customer relationships are both strategic and commercially critical.
With strong momentum, increasing ACVs, and a clear focus on revenue expansion within existing accounts, they’re now investing in a commercially astute Customer Success Manager to take ownership of a high value portfolio.
About the Role:
This is a commercial Customer Success role with clear responsibility for retention, expansion, and account growth. You’ll own a portfolio of high-value accounts across public and private sector clients, with a focus on driving long term value and increasing account revenue.
- Own and grow a portfolio of strategic, high spend accounts
- Drive net revenue retention through renewals, upsell, and cross sell activity
- Identify expansion opportunities by aligning product capabilities to evolving customer needs
- Lead commercial conversations from value articulation through to pricing and negotiation
- Build and execute account plans focused on growth, stakeholder mapping, and revenue potential
- Develop deep, multi-threaded relationships across senior stakeholders, including budget holders
- Run QBRs/EBRs with a strong commercial lens, linking outcomes to future investment
- Work closely with Sales on larger expansion deals and account strategy
About You:
- You’re a commercially driven Customer Success professional who’s comfortable owning a number.
- 3–5+ years’ experience in Customer Success, Account Management, or a hybrid CS/Sales role within SaaS
- Proven track record of growing revenue within existing accounts (upsell/cross-sell)
- Experience managing large, complex accounts with significant ACVs
- Comfortable leading commercial discussions — you can talk value, ROI, and budgets with confidence
- Strong stakeholder management skills and able to influence across multiple departments and seniority levels
- Experience working with public sector and/or regulated industries
- Strategic thinker with a proactive, growth-oriented mindset
- Data-driven approach to account planning and forecasting
The Package:
- Up to £65,000 OTE £75,000- £85,000 (realistic and performance-driven)
- Remote role - occasional London travel
- Clear ownership of revenue within your account portfolio
- Opportunity to play a key role in shaping a scaling Customer Success function
- Work with high value, complex customers where the product has real impact
- Explore a wide range of Sales and Marketing roles across the UK & Internationally.
Customer Success Manager in Chesterfield employer: n8 Talent
Contact Detail:
n8 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Customer Success roles. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its products inside out. Understand their customer base and think about how you can add value. This will help you articulate your ideas during those all-important commercial conversations.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven revenue growth or improved customer relationships in past roles. Numbers speak volumes, so bring data to back up your claims.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities that could be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Success Manager in Chesterfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing large accounts and driving revenue growth, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully upsold or cross-sold in previous roles. Numbers speak volumes, so include metrics that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also a great fit for our team culture. Share what excites you about the role and our mission!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to see your interest and ensure your application gets the attention it deserves!
How to prepare for a job interview at n8 Talent
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your ability to drive revenue. Be prepared to discuss specific metrics from your previous roles, such as retention rates and upsell percentages. This shows you understand the commercial side of the role and can back it up with data.
✨Understand Their Product
Familiarise yourself with the company's SaaS product and how it addresses customer needs. Think about how you can align its capabilities with potential client challenges. This will help you articulate value during the interview and show that you're proactive about understanding their business.
✨Prepare for Stakeholder Scenarios
Since you'll be managing relationships across various senior stakeholders, prepare examples of how you've successfully navigated complex stakeholder environments in the past. Highlight your communication skills and ability to influence decisions, as this is crucial for the role.
✨Showcase Your Strategic Thinking
Be ready to discuss your approach to account planning and forecasting. Share examples of how you've identified expansion opportunities and developed account strategies. This will demonstrate your strategic mindset and ability to drive long-term value for clients.