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- Tasks: Drive customer success by managing high-value accounts and expanding revenue opportunities.
- Company: Mission-driven SaaS business focused on transformative technology for large organisations.
- Benefits: Competitive salary, remote work, and the chance to shape a growing Customer Success function.
- Why this job: Make a real impact by working with complex customers and driving their success.
- Qualifications: 3-5+ years in Customer Success or Account Management within SaaS, with strong commercial skills.
- Other info: Opportunity for career growth and exploration of various roles across the UK and internationally.
The predicted salary is between 65000 - 65000 £ per year.
About the Company:
This is a mission led SaaS business delivering scalable, intuitive technology that sits at the core of how organisations manage complex programmes and stakeholder engagement. Their customers are typically large, complex organisations with significant budgets and long term transformation agendas. As a result, deal sizes are substantial, and customer relationships are both strategic and commercially critical.
With strong momentum, increasing ACVs, and a clear focus on revenue expansion within existing accounts, they’re now investing in a commercially astute Customer Success Manager to take ownership of a high value portfolio.
About the Role:
This is a commercial Customer Success role with clear responsibility for retention, expansion, and account growth. You’ll own a portfolio of high-value accounts across public and private sector clients, with a focus on driving long term value and increasing account revenue.
- Own and grow a portfolio of strategic, high spend accounts
- Drive net revenue retention through renewals, upsell, and cross sell activity
- Identify expansion opportunities by aligning product capabilities to evolving customer needs
- Lead commercial conversations from value articulation through to pricing and negotiation
- Build and execute account plans focused on growth, stakeholder mapping, and revenue potential
- Develop deep, multi-threaded relationships across senior stakeholders, including budget holders
- Run QBRs/EBRs with a strong commercial lens, linking outcomes to future investment
- Work closely with Sales on larger expansion deals and account strategy
About You:
- You’re a commercially driven Customer Success professional who’s comfortable owning a number.
- 3–5+ years’ experience in Customer Success, Account Management, or a hybrid CS/Sales role within SaaS
- Proven track record of growing revenue within existing accounts (upsell/cross-sell)
- Experience managing large, complex accounts with significant ACVs
- Comfortable leading commercial discussions — you can talk value, ROI, and budgets with confidence
- Strong stakeholder management skills and able to influence across multiple departments and seniority levels
- Experience working with public sector and/or regulated industries
- Strategic thinker with a proactive, growth-oriented mindset
- Data-driven approach to account planning and forecasting
The Package:
- Up to £65,000 OTE £75,000- £85,000 (realistic and performance-driven)
- Remote role - occasional London travel
- Clear ownership of revenue within your account portfolio
- Opportunity to play a key role in shaping a scaling Customer Success function
- Work with high value, complex customers where the product has real impact
- Explore a wide range of Sales and Marketing roles across the UK & Internationally.
Customer Success Manager in Bolton employer: n8 Talent
Contact Detail:
n8 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to connections in the SaaS industry, especially those who work in Customer Success. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can add value. We want you to shine when discussing how you can drive revenue retention and account growth!
✨Tip Number 3
Showcase your success stories! Be ready to share specific examples of how you've upsold or cross-sold in previous roles. Numbers speak volumes, so highlight your achievements in managing large accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can help us grow our Customer Success function.
We think you need these skills to ace Customer Success Manager in Bolton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with SaaS and managing large accounts, as well as any specific achievements that demonstrate your ability to drive revenue growth.
Showcase Your Commercial Acumen: In your application, emphasise your understanding of commercial conversations and how you've successfully navigated upselling and cross-selling in previous roles. We want to see how you can articulate value and ROI to clients.
Highlight Stakeholder Management Skills: Since this role involves building relationships with senior stakeholders, make sure to include examples of how you've influenced decision-making across different departments. We love seeing strong communication skills in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our expanding business.
How to prepare for a job interview at n8 Talent
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your ability to drive revenue. Be prepared to discuss specific metrics from your previous roles, such as retention rates and upsell percentages. This shows you understand the commercial side of the role and can back it up with data.
✨Understand Their Product
Familiarise yourself with the company's SaaS product and how it addresses customer needs. Think about how you can align its capabilities with potential client challenges. This will help you articulate value during the interview and show that you're proactive about understanding their business.
✨Prepare for Stakeholder Scenarios
Expect questions about managing relationships with senior stakeholders. Prepare examples of how you've influenced decision-makers in the past. Highlight your experience in navigating complex organisational structures, especially in public sector or regulated industries.
✨Showcase Your Strategic Thinking
Be ready to discuss your approach to account planning and forecasting. Share how you've identified expansion opportunities in previous roles. This will demonstrate your strategic mindset and ability to think long-term, which is crucial for driving growth in high-value accounts.