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For Companies At a Glance
- Tasks: Manage villa rentals, conduct property research, and ensure client satisfaction.
- Company: Join N2S Italia Ltd, a leader in luxury villa rentals.
- Benefits: Enjoy remote work, competitive salary, and up to 20% bonus.
- Why this job: Be part of a dynamic team enhancing luxury travel experiences.
- Qualifications: 2+ years in real estate or luxury travel; detail-oriented and great communicator.
- Other info: Work from home with occasional weekend support during high season.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Position Job Title: Villa Rentals Manager (Italy team)
Start Date: ASAP
Employer: N2S Italia Ltd
Type of Contract: Full-Time
Base Salary per Annum: to be discussed, depending on experience
Bonus: up to 20% of the Gross Salary
Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)
Probation Period: 3 months
Working place: working from home / remote
Working days:
Monday to Friday
In high season (June to September) it might be required occasionally to assist with urgent matters on weekends
TASKS:
Product:
- Constant research of new private properties and villas to be added to our N2S Villas portfolio.
- Understanding and developing the N2S vision, taste and philosophy in the selection of new properties.
- Site visits for quality check and bounding with villa owners and/or villa managers.
- Designing and researching experiences tailored around each villa, in the surrounding destination and at the property.
Admin:
- Working along the Admin & Product team to constant update of all villas in our portfolio. Reviewing yearly images, details, rates, and inclusions…
- Liaise with the IT dep to upload new villas online.
- Making sure we have from each villa the crucial details needed for quotations and travel/booking documentations.
- Clean and improve database.
- Uploading all villa bookings on company's softwared TourWriter, TravelKey & AXUS.
Sales / Customer Care:
- Villa Rental Requests: managing all Villa rental requests starting from receiving enquires from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa experience.
- Designing itineraries: creating detailed itineraries including experiences, transportations, private celebrations, and additional services for the duration of the villa stay.
- Facilitating Communication: liaise with villa manager and/or owner providing clients details, dietary preferences, eventual chef services etc. organizing a smooth check-in and top-notch stay.
- Ensuring all requests/follow-ups are sent on time
- Ensuring high level of service to B2B agents partners
- Ensuring Client Satisfaction: staying in constant contact with clients throughout their stay, welcoming them, and supplying crucial daily updates to VIP clients regarding their villa experience.
- Enhancing the Experience: going the extra mile by providing special touches such as welcome cards, birthday surprises, and additional amenities to enhance the overall experience.
Others:
- Support the CEO, COO and CFO in daily tasks if required.
REQUIRED:
- Minimum 2 years experience in short term real estate or luxury travel industry
- Professional English speaking and writing
- The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with good taste.
- Great communication skills
- London, Italy or New York based: in London full-time employment contract, in Italy or New York as full-time freelancer (due to the current law).
Please send your cover letter and CV to info@n2sitalia.com copying-in tom@n2sitalia.com
Villa Rentals Manager employer: N2S Italia Ltd.
Contact Detail:
N2S Italia Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Villa Rentals Manager
✨Tip Number 1
Familiarize yourself with the luxury travel market, especially in Italy. Understanding current trends and popular destinations will help you stand out during interviews and show your passion for the role.
✨Tip Number 2
Network with professionals in the luxury real estate and travel industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with property management and customer service in detail. Be ready to share specific examples of how you've enhanced client experiences in previous roles.
✨Tip Number 4
Showcase your attention to detail by preparing a mock itinerary for a luxury villa stay. This will demonstrate your understanding of the role and your ability to create memorable experiences for clients.
We think you need these skills to ace Villa Rentals Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customize your cover letter for the Villa Rentals Manager position. Highlight your experience in the luxury travel industry and your understanding of villa management, showcasing how you align with N2S Italia's vision and philosophy.
Showcase Relevant Experience: In your CV, emphasize your minimum 2 years of experience in short-term real estate or the luxury travel industry. Include specific examples of your previous roles that demonstrate your attention to detail and ability to work under pressure.
Highlight Communication Skills: Since great communication skills are essential for this role, provide examples in your application that illustrate your ability to liaise effectively with clients, villa owners, and travel agents. Mention any relevant experiences where you ensured client satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread both your cover letter and CV. Ensure there are no grammatical errors and that your documents reflect a professional tone, as the company values professionalism in communication.
How to prepare for a job interview at N2S Italia Ltd.
✨Show Your Passion for Luxury Travel
Make sure to express your enthusiasm for the luxury travel industry. Share experiences that highlight your love for unique properties and exceptional customer service, as this role is all about creating memorable villa experiences.
✨Demonstrate Attention to Detail
Since the job requires a high level of detail orientation, prepare examples from your past work where your attention to detail made a significant impact. This could be in managing bookings, coordinating logistics, or enhancing client experiences.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing last-minute requests or dealing with challenging clients. Think through your responses and be ready to showcase your problem-solving skills.
✨Research N2S Villas
Familiarize yourself with N2S Villas' portfolio and philosophy. Understanding their vision will allow you to align your answers with their values and demonstrate that you are a good fit for their team.
