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- Tasks: Manage villa rentals, conduct site visits, and create tailored experiences for clients.
- Company: N2S Italia Ltd is a luxury villa rental company focused on exceptional client experiences.
- Benefits: Enjoy remote work flexibility, competitive salary, and up to 20% bonus potential.
- Why this job: Join a dynamic team, enhance luxury travel experiences, and make a real impact.
- Qualifications: Minimum 2 years in luxury travel or real estate; strong communication and detail-oriented skills required.
- Other info: Work from home with occasional weekend support during peak season.
The predicted salary is between 36000 - 60000 £ per year.
Start Date: ASAP
Employer: N2S Italia Ltd
Type of Contract: Full-Time
Base Salary per Annum: to be discussed, depending on experience
Bonus: up to 20% of the Gross Salary
Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)
Probation Period: 3 months
Working place: working from home / remote
Working days: Monday to Friday
In high season (June to September) it might be required occasionally to assist with urgent matters on weekends.
TASKS:
- Product: Constant research of new private properties and villas to be added to our N2S Villas portfolio. Understanding and developing the N2S vision, taste and philosophy in the selection of new properties. Site visits for quality check and bonding with villa owners and/or villa managers. Designing and researching experiences tailored around each villa, in the surrounding destination and at the property.
- Admin: Working along the Admin & Product team to constantly update all villas in our portfolio. Reviewing yearly images, details, rates, and inclusions. Liaise with the IT department to upload new villas online. Making sure we have from each villa the crucial details needed for quotations and travel/booking documentation. Clean and improve database. Uploading all villa bookings on the company's software TourWriter, TravelKey & AXUS.
- Sales / Customer Care: Villa Rental Requests: managing all Villa rental requests starting from receiving enquiries from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa experience. Designing itineraries: creating detailed itineraries including experiences, transportations, private celebrations, and additional services for the duration of the villa stay. Facilitating Communication: liaise with villa manager and/or owner providing clients details, dietary preferences, eventual chef services etc. organizing a smooth check-in and top-notch stay. Ensuring all requests/follow-ups are sent on time. Ensuring high level of service to B2B agents partners. Ensuring Client Satisfaction: staying in constant contact with clients throughout their stay, welcoming them, and supplying crucial daily updates to VIP clients regarding their villa experience. Enhancing the Experience: going the extra mile by providing special touches such as welcome cards, birthday surprises, and additional amenities to enhance the overall experience.
- Others: Support the CEO, COO and CFO in daily tasks if required.
REQUIRED:
- Minimum 2 years experience in short term real estate or luxury travel industry
- Professional English speaking and writing
- The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with good taste.
- Great communication skills
- London, Italy or New York based: in London full-time employment contract, in Italy or New York as full-time freelancer (due to the current law).
Please send your cover letter and CV to info@n2sitalia.com copying-in tom@n2sitalia.com
Villa Portfolio & Rentals Manager employer: N2S Italia Ltd.
Contact Detail:
N2S Italia Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Villa Portfolio & Rentals Manager
✨Tip Number 1
Familiarise yourself with the luxury villa market in Italy. Research popular destinations, current trends, and what makes a villa appealing to clients. This knowledge will help you stand out during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the luxury travel and real estate sectors. Attend industry events or join online forums to connect with others who can provide insights or even referrals. Building relationships can give you an edge when applying for this position.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and ensuring customer satisfaction. Think of specific examples where you went above and beyond to enhance a client's experience, as this aligns perfectly with the responsibilities of the role.
✨Tip Number 4
Showcase your organisational skills by being ready to discuss how you handle multiple tasks under pressure, especially during peak seasons. Highlight any tools or methods you use to stay organised, as this is crucial for the Villa Portfolio & Rentals Manager role.
We think you need these skills to ace Villa Portfolio & Rentals Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter specifically for the Villa Portfolio & Rentals Manager position. Highlight your experience in the luxury travel industry and your understanding of villa management, showcasing how your skills align with the company's vision.
Showcase Relevant Experience: In your CV, emphasise your previous roles in short-term real estate or luxury travel. Include specific examples of how you've successfully managed properties or enhanced client experiences, as this will demonstrate your suitability for the role.
Highlight Communication Skills: Given the importance of communication in this role, ensure you illustrate your strong communication skills in both your cover letter and CV. Mention any relevant experiences where you effectively liaised with clients, villa owners, or travel agents.
Proofread Your Application: Before submitting your application, thoroughly proofread both your cover letter and CV. Check for any grammatical errors or typos, as attention to detail is crucial for this position. A polished application reflects your professionalism and commitment.
How to prepare for a job interview at N2S Italia Ltd.
✨Research the Company and Role
Before the interview, make sure to thoroughly research N2S Italia Ltd and understand their vision and portfolio. Familiarise yourself with their luxury villas and the unique experiences they offer, as this will help you demonstrate your genuine interest in the role.
✨Showcase Your Attention to Detail
As the role requires a high level of detail orientation, prepare examples from your past experience where your attention to detail made a significant impact. This could include managing bookings, ensuring client satisfaction, or coordinating logistics.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a last-minute booking or dealing with a dissatisfied client. Think through potential scenarios and how you would respond to ensure a seamless experience for clients.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you have successfully liaised with clients, villa owners, and team members in the past. Highlight any experience you have in creating detailed itineraries or enhancing client experiences.
