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- Tasks: Manage villa rentals, conduct site visits, and create tailored experiences for clients.
- Company: N2S Italia Ltd is a luxury villa rental company focused on exceptional client experiences.
- Benefits: Enjoy remote work flexibility, competitive salary, and up to 20% bonus potential.
- Why this job: Join a dynamic team, enhance luxury travel experiences, and develop your skills in a vibrant industry.
- Qualifications: Minimum 2 years in luxury travel or real estate; strong communication and detail-oriented skills required.
- Other info: Work from home with occasional weekend support during peak season.
The predicted salary is between 36000 - 60000 £ per year.
Start Date: ASAP
Employer: N2S Italia Ltd
Type of Contract: Full-Time
Base Salary per Annum: to be discussed, depending on experience
Bonus: up to 20% of the Gross Salary
Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)
Probation Period: 3 months
Working place: working from home / remote
Working days: Monday to Friday
In high season (June to September) it might be required occasionally to assist with urgent matters on weekends.
TASKS:
- Product: Constant research of new private properties and villas to be added to our N2S Villas portfolio. Understanding and developing the N2S vision, taste and philosophy in the selection of new properties. Site visits for quality check and bonding with villa owners and/or villa managers. Designing and researching experiences tailored around each villa, in the surrounding destination and at the property.
- Admin: Working along the Admin & Product team to constantly update all villas in our portfolio. Reviewing yearly images, details, rates, and inclusions. Liaise with the IT department to upload new villas online. Making sure we have from each villa the crucial details needed for quotations and travel/booking documentation. Clean and improve database. Uploading all villa bookings on the company's software TourWriter, TravelKey & AXUS.
- Sales / Customer Care: Villa Rental Requests: managing all Villa rental requests starting from receiving enquiries from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa experience. Designing itineraries: creating detailed itineraries including experiences, transportations, private celebrations, and additional services for the duration of the villa stay. Facilitating Communication: liaise with villa manager and/or owner providing clients details, dietary preferences, eventual chef services etc. organizing a smooth check-in and top-notch stay. Ensuring all requests/follow-ups are sent on time. Ensuring high level of service to B2B agents partners. Ensuring Client Satisfaction: staying in constant contact with clients throughout their stay, welcoming them, and supplying crucial daily updates to VIP clients regarding their villa experience. Enhancing the Experience: going the extra mile by providing special touches such as welcome cards, birthday surprises, and additional amenities to enhance the overall experience.
- Others: Support the CEO, COO and CFO in daily tasks if required.
REQUIRED:
- Minimum 2 years experience in short term real estate or luxury travel industry
- Professional English speaking and writing
- The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with good taste.
- Great communication skills
- London, Italy or New York based: in London full-time employment contract, in Italy or New York as full-time freelancer (due to the current law).
Please send your cover letter and CV to info@n2sitalia.com copying-in tom@n2sitalia.com
Villa Portfolio & Rentals Manager employer: N2S Italia Ltd.
Contact Detail:
N2S Italia Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Villa Portfolio & Rentals Manager
✨Tip Number 1
Familiarise yourself with the luxury travel market, especially in Italy. Understanding current trends and popular destinations will help you stand out during interviews and show your passion for the role.
✨Tip Number 2
Network with professionals in the luxury travel and real estate sectors. Attend industry events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with property management and customer service in detail. Be ready to share specific examples of how you've enhanced client experiences in previous roles.
✨Tip Number 4
Research N2S Italia Ltd thoroughly. Understand their portfolio, values, and vision so you can align your answers and demonstrate how you can contribute to their goals during the interview process.
We think you need these skills to ace Villa Portfolio & Rentals Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Villa Portfolio & Rentals Manager position. Highlight your experience in the luxury travel industry and your understanding of villa management, showcasing how your skills align with the company's vision.
Showcase Relevant Experience: In your CV, emphasise your minimum 2 years of experience in short-term real estate or the luxury travel industry. Include specific examples of your previous roles that demonstrate your attention to detail and ability to work under pressure.
Highlight Communication Skills: Since great communication skills are essential for this role, provide examples in your application that illustrate your ability to liaise effectively with clients, villa owners, and team members. This could include managing client expectations or coordinating logistics.
Proofread Your Application: Before submitting your application, thoroughly proofread your cover letter and CV. Ensure there are no spelling or grammatical errors, as professionalism is key in the luxury sector. A polished application reflects your attention to detail.
How to prepare for a job interview at N2S Italia Ltd.
✨Research the Company and Role
Before the interview, make sure to thoroughly research N2S Italia Ltd and understand their vision and portfolio. Familiarise yourself with their properties and the luxury travel market to demonstrate your genuine interest and knowledge during the conversation.
✨Showcase Your Attention to Detail
As the role requires a high level of detail orientation, prepare examples from your past experience where your attention to detail made a significant impact. This could include managing bookings, ensuring client satisfaction, or coordinating logistics.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a last-minute booking or dealing with a difficult client. Think through potential scenarios and how you would respond to showcase your problem-solving skills.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've successfully liaised with clients, villa owners, and team members in the past. Use examples that illustrate your ability to maintain strong relationships and ensure a seamless experience for clients.
