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- Tasks: Lead training initiatives and enhance Brand Ambassador performance through tailored learning solutions.
- Company: Join N2O, an award-winning agency known for impactful brand marketing campaigns.
- Benefits: Enjoy hybrid working, generous leave, health perks, and a vibrant office environment with free gym access.
- Why this job: Be part of a culture that values continuous improvement and creativity in training and development.
- Qualifications: Experience in training and development, strong communication skills, and a knack for engaging diverse audiences.
- Other info: Work in a dynamic team with opportunities for personal growth and professional impact.
The predicted salary is between 28000 - 36000 £ per year.
We are excited to welcome a passionate and experienced Training Manager to our Talent Management team. In this role, you\’ll collaborate closely with the Head of Talent Management and provide essential support within our HR function.
Your contributions will be vital in helping our HR team design and deliver tailored training modules that align with our business goals. Additionally, you\’ll play a crucial part in improving the quality, consistency, and effectiveness of our external campaigns by upskilling our Brand Ambassadors (BAs) with the necessary knowledge and confidence to proudly represent our brands in the field. This is an important opportunity to foster a culture of excellence through training.
About N2O
N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing.
Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online.
Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.
Key Responsibilities
Internal Employee Training:
- Work closely with HR to assess internal training needs across departments.
- Design, recommend, and implement scalable and effective technical / role / interpersonal specific learning solutions aligned to business objectives such as sales and CRM.
- Develop and monitor training calendars, ensuring timely and efficient rollout of learning initiatives.
- Evaluate training effectiveness through feedback, performance metrics, and KPIs to continuously improve delivery and content.
- Stay informed on learning and development trends and bring innovative ideas into the business.
- Promote a learning culture across the organisation that encourages continuous improvement.
External Campaign Briefing (Brand Ambassador Excellence):
- Collaborate closely with Campaign Management teams to deliver engaging and quality-focused briefings for Brand Ambassadors.
- Create and deliver campaign briefings that ensure BAs fully understand brand messaging, product features, campaign goals, and expected quality standards.
- Develop structured onboarding and refresher sessions for BAs to drive consistent, high-impact field execution.
- Create or coordinate the development of high-quality briefing materials, including briefs, toolkits, and digital content.
- Ensure briefings are delivered in a way that reflects brand standards and improves field performance.
- Monitor and evaluate the quality of campaign delivery through field observations, feedback loops, and performance KPIs. Identify any gaps or inconsistencies that impact field quality and take corrective actions quickly.
- Lead efforts to raise the bar on quality standards, from materials and delivery to impact and outcomes.
- Partner with QA or field managers to ensure training directly contributes to a measurable uplift in field performance and customer experience.
Qualifications
- Proven experience in training, learning & development, or quality-focused talent roles.
- Strong background in creating and delivering training that directly impacts quality and performance metrics.
- Confident communicator and facilitator with experience training both internal teams and external partners.
- Excellent planning and organisational skills, with strong attention to detail.
- Comfortable using data to assess training impact and identify improvement opportunities.
- Ability to create engaging training materials and adapt style for different audiences (in-person and virtual).
- Experience in fast-paced environments, ideally in marketing, retail, or brand activations.
Benefits
- Salary £35k – £45k gross per annum (DOE)
- Hybrid working opportunities – 3 days in the office and 2 days working from home.
- 23 days annual leave plus bank holidays increasing each completed year to 30
- Flex buy/ sell holiday scheme
- Life Assurance
- Employee Assistance and Wellbeing Programmes
- Digital 24/7 GP Service available from Day 1
- Free private medical and dental healthcare after 2 years of service.
- Salary Sacrifice pension/ cycle to work and car lease schemes
- Season Ticket Loans.
- Retail Discount Scheme
- Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.
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Training & Development Manager employer: N2O
Contact Detail:
N2O Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Development Manager
✨Tip Number 1
Familiarise yourself with the latest trends in training and development. This role requires you to stay informed about innovative learning solutions, so showcasing your knowledge during interviews can set you apart.
✨Tip Number 2
Prepare examples of how you've successfully assessed training needs and implemented effective learning solutions in previous roles. Being able to discuss specific outcomes will demonstrate your impact on performance metrics.
✨Tip Number 3
Highlight your experience in creating engaging training materials. Consider bringing a portfolio or examples of your work to showcase your ability to adapt content for different audiences, both in-person and virtually.
✨Tip Number 4
Network with professionals in the HR and training sectors. Engaging with others in the field can provide insights into the company culture at N2O and help you understand what they value in a Training & Development Manager.
We think you need these skills to ace Training & Development Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training and development. Focus on specific achievements that demonstrate your ability to design and implement effective training solutions, as well as any metrics that showcase your impact.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and development. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in improving quality and performance metrics.
Showcase Your Communication Skills: Since the role requires strong communication abilities, provide examples of how you've successfully trained teams or delivered presentations. Highlight your experience in creating engaging training materials for diverse audiences.
Demonstrate Continuous Learning: Mention any recent courses, certifications, or workshops you've attended related to training and development. This shows your commitment to staying updated on industry trends and your dedication to fostering a learning culture.
How to prepare for a job interview at N2O
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Training & Development Manager. Familiarise yourself with how training aligns with business goals and be ready to discuss your experience in designing and implementing training solutions.
✨Showcase Your Communication Skills
As a confident communicator, you'll need to demonstrate your ability to engage different audiences. Prepare examples of how you've effectively trained both internal teams and external partners, highlighting your facilitation skills.
✨Prepare for Data-Driven Discussions
Be ready to talk about how you've used data to assess training impact in previous roles. Think of specific metrics or KPIs you've monitored and how you've adapted training based on feedback and performance results.
✨Emphasise Your Adaptability
Given the fast-paced nature of the marketing and retail environments, share examples of how you've successfully adapted training materials for different audiences, whether in-person or virtual. This will show your versatility and understanding of diverse learning needs.
