At a Glance
- Tasks: Oversee quality and delivery of health and beauty campaigns in retail stores.
- Company: Join a dynamic team at N2O, a leader in brand activation.
- Benefits: Competitive salary, 23 days leave, retail discounts, and wellness programmes.
- Other info: Enjoy a flexible home-based role with travel and great career growth opportunities.
- Why this job: Make a real impact by ensuring top-notch campaign execution in exciting retail environments.
- Qualifications: Experience in coaching, quality assurance, or event management is essential.
The predicted salary is between 30000 - 35000 £ per year.
We’re looking for a Quality Assurance Manager to oversee the quality and delivery of field campaigns across a designated region, with a key focus on health and beauty activations in retailers such as Boots and Superdrug.
This is a hands‑on, field‑based role where you’ll visit stores and activation sites, coach Brand Ambassadors and other contractors, assess campaign standards, build strong relationships with store teams, and help ensure every activation is delivered to a high standard.
Essential Accountabilities
- Take ownership of quality and performance across field operations in your assigned region.
- Carry out regular quality assurance visits to stores and activation sites, assessing campaign execution, standards and contractor performance.
- Coach, support and provide clear feedback to Brand Ambassadors and other contractors to help them deliver excellent results.
- Liaise with store teams and site contacts to support smooth campaign delivery and strong working relationships.
- Gather and report feedback on contractor performance, campaign delivery, equipment use and site visits.
- Work closely with internal teams to resolve contractor issues, report incidents, complete audits and support quality reviews.
- Support online and in‑person briefings to ensure contractors are confident, prepared and aligned with client expectations.
- Support recruitment and selection activity for Event Managers, Brand Ambassadors and Quality Assurance staff in your area.
- Represent N2O professionally in client interactions and contribute ideas to improve campaign quality and operational delivery.
- Experience coaching, mentoring or supporting field‑based teams to improve performance.
- Background in quality assurance, training, event management, retail sales, field marketing or brand activation.
- Confident communication skills, including presenting to groups, writing reports and giving constructive feedback.
- Strong organisation and time management skills, with the ability to manage multiple priorities across different projects.
- Ability to build effective relationships with contractors, internal teams, clients and retail partners.
- Confident using Microsoft Office, internal reporting systems, mobile technology and digital tools.
- Self‑motivated, proactive and solutions‑focused, with the confidence to work independently from home and on the road.
- Full UK driving licence and appropriate insurance for business use of a personal vehicle.
- Must be able to work
- Wednesday to Sunday each week
- Basic understanding of health and safety, Challenge 25, GDPR and confidentiality requirements.
- Nice to have
- Previous experience within a field marketing or brand activation agency.
- Experience managing complaints or resolving issues in line with company policy.
- Good working knowledge of UK geography.
- Level 2 Food Hygiene qualification.
- Salary £30K-£35K per annum
- Home‑based with frequent travel to retailers
- 23 days annual leave plus bank holidays
- Retail discounts scheme
- Employee Assist Programme
- Season ticket loan
- Head office location has multiple perks including on‑site gym, free breakfasts, and onsite cafe
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Retail Activation Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like N2O, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like N2O!
We think you need these skills to ace Retail Activation Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at N2O, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at N2O and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show N2O that you’re ready to jump in and contribute right away!
How to prepare for a job interview at N2O
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
