At a Glance
- Tasks: Manage store outreach, schedule visits, and support retail partners.
- Company: Join N2O, an award-winning creative brand experience agency.
- Benefits: Hybrid work, competitive salary, 23 days leave, and health perks.
- Other info: Enjoy a vibrant office with a gym, free breakfasts, and wellbeing events.
- Why this job: Be a key player in impactful campaigns for top brands.
- Qualifications: Experience in retail liaison or sales support with strong communication skills.
The predicted salary is between 28800 - 35200 £ per year.
N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing.
Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online.
Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.
About the role
The Retail Liaison Manager should be proactive and detail oriented.
This role is crucial in supporting our field operations by managing store outreach, scheduling visits, and providing a key point of contact for retail partners and Business Development Executives.
You will have excellent communication skills, strong organisational abilities, and a customer-focused approach to ensure efficient scheduling and issue resolution.
This is a fixed-term full time position until end of December 2026.
- Conduct outbound calls to independent retailers to secure sign-ups for the 121 programme
- Manage communications and booking of a pipeline of stores requiring face-to-face visits from a Field Operations Manager (FOM)
- Make reminder calls to stores before scheduled visits
- Utilise the internal BMS system to book, manage, and review store visit schedules
- Monitor and optimise the booking schedule to ensure efficiency
- Communicate with FOMs in a timely manner and trouble shoot schedule issues, escalating wider issues to the TM Director/ NFM/Account Team as required
- Serve as a helpline for store queries and concerns regarding the 121 programme
- Support Business Development Executive (BDEs) with store-related issues and escalated unresolved matters to internal teams
Experience in retail liaison, sales support, or a similar role involving outbound calls and scheduling.
Strong communication skills to build and maintain professional relationships.
Highly organised with attention to detail and the ability to manage multiple tasks.
Familiarity with CRM or booking management systems.
Ability to work independently while collaborating with wider teams.
Previous experience in retail or field sales is advantageous.
- Salary £28-£35k gross per annum
- Hybrid working opportunities
- 23 days annual leave plus bank holidays increasing each completed year to 30
- Life Assurance
- Employee Assistance and Wellbeing Programmes
- Digital 24/7 GP Service available from Day 1
- Free private medical and dental healthcare after 2 years of service.
- Salary Sacrifice pension/ cycle to work and car lease schemes
- Season Ticket Loans.
- Retail Discount Scheme
- Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.
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Retail Liaison Manager (FTC) in Maidenhead employer: N2O
N2O is an excellent employer for those seeking a dynamic and engaging work environment as Brand Ambassadors in Scotland. With a focus on friendly interactions and customer engagement, employees benefit from flexible scheduling across various locations, fostering a culture of teamwork and enthusiasm. The company offers opportunities for personal growth and development through diverse promotional campaigns, making it a rewarding place to build your career while enjoying the vibrant retail atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Liaison Manager (FTC) in Maidenhead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like N2O, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like N2O!
We think you need these skills to ace Retail Liaison Manager (FTC) in Maidenhead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at N2O, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at N2O and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show N2O that you’re ready to jump in and contribute right away!
How to prepare for a job interview at N2O
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
