At a Glance
- Tasks: Lead a talented client services team to deliver exceptional brand experience campaigns.
- Company: Join N2O, an award-winning creative brand experience agency with a collaborative culture.
- Benefits: Competitive salary up to £90k, hybrid working, generous leave, and health perks.
- Other info: Enjoy a dynamic work environment with great career growth and fun company socials.
- Why this job: Make a real impact by building strong client relationships and leading innovative campaigns.
- Qualifications: Senior-level experience in marketing and proven leadership skills required.
The predicted salary is between 60000 - 65000 £ per year.
We’re looking for an experienced Client Services Director to lead, inspire and develop a talented client services team, ensuring the delivery of exceptional brand experience campaigns for some of the world’s most successful brands. This is a senior leadership role, responsible for building strong client relationships, providing strategic and operational direction, and ensuring campaigns are delivered to the highest standard — on brief, on time, on budget and with a clear focus on commercial performance.
You’ll work closely with the Head of Client Services and wider agency teams to grow existing accounts, identify new opportunities, improve ways of working and contribute to the continued success of the agency. The role will be based at our Maidenhead office with hybrid working opportunities and requirement for travel to client sites.
Key accountabilities include:
- Lead and support a team of Account Directors, Senior Account Directors, Account Managers and Account Executives, creating an environment where people can perform at their best.
- Build and maintain strong senior-level client relationships, acting as a trusted partner and providing strategic counsel when required.
- Ensure the delivery of first-class client service across all accounts and projects.
- Oversee campaign delivery to ensure work is completed on brief, on time, within budget and in line with agreed profit expectations.
- Support the growth of existing accounts by identifying opportunities to increase spend and strengthen client partnerships.
- Contribute to new business opportunities and support pitches, tenders and client presentations where required.
- Use data, reporting tools and client feedback to monitor performance, identify efficiencies and improve ways of working.
- Work collaboratively with internal teams including Creative, Finance, Operations, Staffing and HR to ensure successful project delivery.
- Champion best practice across client servicing, sharing knowledge and supporting continuous improvement.
- Develop, coach and motivate team members, supporting their skills, confidence and career development.
- Act as a senior escalation point for complex client or departmental issues, resolving challenges professionally and commercially.
About us
N2O is an award-winning creative brand experience agency and part of Globe Groupe, an international network of agencies delivering integrated marketing solutions across retail and experiential channels. With 26 years of trading history, N2O is trusted by the world’s most successful brands to build powerful brand experiences. We craft insight-led, relevant, engaging and measurable campaigns that deliver results — at home, in-store, out of home and online. Specialising in retail, experiential and influencer marketing, we partner with ambitious brands across FMCG, health & beauty, luxury, retail and technology. Our longevity is built on creativity, commercial rigour and first-class client service. Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.
Requirements
- Significant senior-level experience within a marketing, advertising, experiential, creative, design or branding agency environment.
- Proven experience leading and developing client services teams.
- Strong strategic thinking skills, with the ability to provide clear direction across complex accounts and campaigns.
- Excellent commercial awareness, including budget management, profitability, resource planning and margin improvement.
- Experience managing senior client relationships and influencing stakeholders at all levels.
- Confident communication, presentation and negotiation skills.
- A strong understanding of integrated campaign delivery, including creative development, operations, staffing and logistics.
- Experience using data, reporting and insight to monitor performance and identify opportunities for improvement.
- Ability to manage multiple priorities calmly and professionally in a fast-paced agency environment.
- Strong problem-solving skills with a solution-focused and collaborative approach.
- Up-to-date awareness of relevant market, regulatory and industry changes, including GDPR.
- A professional, personable and approachable style, with excellent attention to detail.
- UK driving license and access to a car.
Benefits
- Salary range up to £90k gross per annum depends on experience.
- Hybrid working opportunities.
- 23 days annual leave plus Bank Holidays, rising each year (capped at 30 plus opportunity to buy/sell holiday scheme).
- Life assurance - to support the financial security of your loved ones.
- Day one access to Digital GP service 24/7.
- Retail discounts scheme - save money on lots of everyday high street, online purchases as well as treats and experiences.
- Employee Assist Programme 24/7 - support when you need it on a range of practical, financial, health and legal issues.
- Our head office location has multiple perks including an onsite gym, free breakfasts, free car parking and onsite café.
- Regular company socials from BBQs to festive celebrations.
- Quarterly and annual recognition award schemes.
- Salary sacrifice scheme to help with your commute costs whether you travel by car or bicycle.
- Free onsite car parking or a free shuttle service from the local train station!
Client Services Director in Maidenhead employer: N2O
N2O is an exceptional employer, offering a dynamic work environment in Maidenhead that fosters creativity and collaboration. With a strong focus on employee growth, the company provides extensive benefits including hybrid working options, generous annual leave, and access to wellness programmes, all while encouraging a culture of recognition and support. Join us to lead a talented team and make a meaningful impact on some of the world's most successful brands.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Director in Maidenhead
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for N2O and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like N2O are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with N2O on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
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We think you need these skills to ace Client Services Director in Maidenhead
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit N2O. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of N2O:Show us that you’ve done your homework! In your application, briefly mention what you admire about N2O’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at N2O
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at N2O will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At N2O, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
