Training & Development Manager

We are excited to welcome a passionate and experienced Training Manager to our Talent Management team. In this role, you\’ll collaborate closely with the Head of Talent Management and provide essential support within our HR function.

Your contributions will be vital in helping our HR team design and deliver tailored training modules that align with our business goals. Additionally, you\’ll play a crucial part in improving the quality, consistency, and effectiveness of our external campaigns by upskilling our Brand Ambassadors (BAs) with the necessary knowledge and confidence to proudly represent our brands in the field. This is an important opportunity to foster a culture of excellence through training.

About N2O

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing.

Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online.

Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

Key Responsibilities

Internal Employee Training:

• Work closely with HR to assess internal training needs across departments.
• Design, recommend, and implement scalable and effective technical / role / interpersonal specific learning solutions aligned to business objectives such as sales and CRM.
• Develop and monitor training calendars, ensuring timely and efficient rollout of learning initiatives.
• Evaluate training effectiveness through feedback, performance metrics, and KPIs to continuously improve delivery and content.
• Stay informed on learning and development trends and bring innovative ideas into the business.
• Promote a learning culture across the organisation that encourages continuous improvement.

External Campaign Briefing (Brand Ambassador Excellence):

• Collaborate closely with Campaign Management teams to deliver engaging and quality-focused briefings for Brand Ambassadors.
• Create and deliver campaign briefings that ensure BAs fully understand brand messaging, product features, campaign goals, and expected quality standards.
• Develop structured onboarding and refresher sessions for BAs to drive consistent, high-impact field execution.
• Create or coordinate the development of high-quality briefing materials, including briefs, toolkits, and digital content.
• Ensure briefings are delivered in a way that reflects brand standards and improves field performance.
• Monitor and evaluate the quality of campaign delivery through field observations, feedback loops, and performance KPIs. Identify any gaps or inconsistencies that impact field quality and take corrective actions quickly.
• Lead efforts to raise the bar on quality standards, from materials and delivery to impact and outcomes.
• Partner with QA or field managers to ensure training directly contributes to a measurable uplift in field performance and customer experience.

• Proven experience in training, learning & development, or quality-focused talent roles.
• Strong background in creating and delivering training that directly impacts quality and performance metrics.
• Confident communicator and facilitator with experience training both internal teams and external partners.
• Excellent planning and organisational skills, with strong attention to detail.
• Comfortable using data to assess training impact and identify improvement opportunities.
• Ability to create engaging training materials and adapt style for different audiences (in-person and virtual).
• Experience in fast-paced environments, ideally in marketing, retail, or brand activations.

• Salary £35k – £45k gross per annum (DOE)
• Hybrid working opportunities – 3 days in the office and 2 days working from home.
• 23 days annual leave plus bank holidays increasing each completed year to 30
• Flex buy/ sell holiday scheme
• Life Assurance
• Employee Assistance and Wellbeing Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical and dental healthcare after 2 years of service.
• Salary Sacrifice pension/ cycle to work and car lease schemes
• Season Ticket Loans.
• Retail Discount Scheme
• Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.

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