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- Tasks: Support and maintain IT equipment, troubleshoot issues, and provide excellent customer service.
- Company: Join N2O, an award-winning creative brand experience agency with a vibrant culture.
- Benefits: Up to £29,000 salary, 23 days leave, health perks, and a free gym at the office.
- Why this job: Be part of a dynamic team solving tech challenges for top brands and enhancing user experiences.
- Qualifications: A-level education with a computing qualification and strong problem-solving skills.
- Other info: Enjoy a fun work environment with free breakfasts and wellbeing events.
The predicted salary is between 29000 - 29000 £ per year.
About us N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing. Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online. Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.
The role Due to our continuing growth, we are on the lookout for a Desktop Support Technician to join our Helpdesk team. The Helpdesk team are responsible for the support and maintenance of both software/hardware and all peripherals at our head office and across a number of remote sites. Your main responsibilities will be dealing with day to day queries via Freshservice, phone and email as well as face to face, supporting all Microsoft technologies; trouble‑shooting challenging issues, you will be able to devise innovative solutions providing second line support to internal users.
Essential accountabilities:
- Install and configure IT equipment and various technologies
- Resolve incidents and upgrade different types of software and hardware
- Take ownership of issues by carrying out problem analysis to implement solutions with the aim of restoring service to the customer quickly, escalating where necessary
- Provide support for all Office 365 products
- Responsible for Second line support duties both remotely and face to face, providing support for incident diagnosis and fault resolution
- Accurately record, update and document requests using Freshservice
- Offer remote support to satellite offices in Bedford, Nottingham, Colnbrook and Welwyn
- Resolve incidents with printers, copiers, scanners and mobile devices including IOS, Windows and Android phones
- Maintain a first class level of customer service ensuring that all customers are treated efficiently
- Resolve incidents with MacOS devices
- Follow the well documented Helpdesk best practice to a very high standard
- Train and induct new starters into the business on various IT Technologies
Requirements:
- Educated to A level or equivalent preferably including a computing qualification
- Excellent communication and inter personal skills with the ability to prioritise, multi‑task and adapt to changes quickly
- Be able to problem solve varied client queries, providing users with problem solving advice and guidance on common desktop applications
- A thorough knowledge of Microsoft Windows 11 operating system and Windows Troubleshooting
- Good knowledge of MacOS system
- Have an excellent team working ethos
- Keyboard skills to ensure quick and accurate data entry
- Self‑motivated with the ability to work in a fast moving environment
- Able to work flexibly and provide necessary cover where needed as part of a shift system
Benefits:
- Up to £29,000 gross annual salary
- 23 days annual leave plus bank holidays increasing each completed year to 30
- Flex buy/ sell holiday scheme
- Life Assurance
- Employee Assistance and Wellbeing Programmes
- Digital 24/7 GP Service available from Day 1
- Free private medical and dental healthcare after 2 years of service
- Salary Sacrifice pension / cycle to work and car lease schemes
- Season Ticket Loans
- Retail Discount Scheme
- Our Head Office location has multiple perks including a free onsite gym, free breakfasts, calendar of wellbeing events, free parking, and an onsite cafe.
Desktop Support Technician in Maidenhead employer: N2O Limited
Contact Detail:
N2O Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Technician in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current employees at N2O on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific examples of how you've solved tech issues in the past, especially with Microsoft technologies and MacOS.
✨Tip Number 3
Show off your customer service skills! N2O values a first-class level of service, so think of ways you've gone above and beyond for users in previous roles and be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at N2O.
We think you need these skills to ace Desktop Support Technician in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Technician role. Highlight your experience with Microsoft technologies and any relevant troubleshooting skills. We want to see how you can bring value to our Helpdesk team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for N2O. Share specific examples of how you've resolved IT issues in the past and your approach to customer service. We love a good story that showcases your skills!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at N2O Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 11 and MacOS systems. Be ready to discuss troubleshooting techniques and how you've resolved issues in the past. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Practice Your Communication Skills
Since you'll be dealing with various users, practice explaining technical concepts in simple terms. Role-play common scenarios where you might need to help someone over the phone or face-to-face. Clear communication is key to providing excellent customer service.
✨Familiarise Yourself with Freshservice
Get to know the Freshservice platform if you can. Understanding how to log and track incidents will give you a leg up during the interview. You might even want to mention any similar tools you've used in the past to demonstrate your adaptability.
✨Show Your Problem-Solving Skills
Prepare examples of challenging issues you've faced and how you resolved them. Think about times when you had to think outside the box to find a solution. This will highlight your ability to take ownership of problems and restore service quickly.