Supervisor in London

Supervisor N.Peal Join an iconic British luxury brand known for exceptional quality, craftsmanship, and customer service. As a Supervisor, youll support the management team in leading our passionate retail team, delivering a personalised luxury experience, building lasting client relationships, and driving strong commercial performance. Benefits Staff discount. Bonus. Following successful probation: workplace pension and company-funded employee assistance programme. Key Responsibilities Drive sales in partnership with the management team and support the achievement of store targets and KPIs, including conversion, ATV and UPT. Lead by example, delivering a warm, personalised customer experience and inspiring the team to do the same. Motivate, mentor and coach Sales Associates through regular product knowledge, service and selling-skills training. Build and maintain long-term client relationships, encourage customer data capture and inspire loyalty to the N.Peal brand. Support daily store operations, including opening and closing, POS accuracy, stock management, replenishment and loss prevention. Maintain exceptional store and visual merchandising standards in line with brand guidelines. Monitor performance, identify opportunities for improvement and support the management team in implementing effective retail processes. Take ownership in the absence of management, providing confident leadership and store cover when required. Handle products with care and professionalism, ensuring every customer journey is memorable. What Were Looking For