At a Glance
- Tasks: Lead a technical support team in a fast-paced banking environment, ensuring smooth trading operations.
- Company: Join a leading financial institution with a focus on innovation and teamwork.
- Benefits: Competitive salary, bonuses, generous holiday, health care, and gym membership.
- Other info: Dynamic work culture with opportunities for growth and development.
- Why this job: Make an impact in the finance world while developing your technical and leadership skills.
- Qualifications: 5+ years in operational support, strong communication, and technical skills in trading systems.
The predicted salary is between 40500 - 49500 £ per year.
Operations Support Manager - Banking / Financial
Whilst the emphasis is on Team Lead / Managers role, ideal candidates will come from a Technical background in a Banking / Financial environment with experience of E-Trading Applications in a Linux environment with an understanding on Databases (SQL Server, Oracle) and Scripting - Python/Bash/Shell.
About The Role
Managing a highly technical Support Team, looking after a Trading / Settlement Systems in a fast paced and pressurised environment.
You'll be the bridge between the business and technology, scoping both current and future requirements and enabling their delivery as the business requires within agreed timescales.
Key Responsibilities
- Responsible, along with other operational team members, for the day-to-day running and maintenance of the Trading platforms
- Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement
- Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person
- Maintain a high degree of customer service for all support queries
- Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation
- Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms
- Maintain and enhance knowledge base and documentation
- Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
- Raise and deploy changes to support the day to day running of multiple exchange platforms
- Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
- Ensure processes are streamlined
- Ensure process maps are followed to reduce risk
- Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development
- Take part in release review meetings prior to upgrades
- Raise and deploy changes to support the day to day running of multiple exchange platforms
- Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
- Ensure processes are streamlined
- Ensure process maps are followed to reduce risk
- Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development
- Take part in release review meetings prior to upgrades
Required Skills
- Minimum 5+ Years experience in an environment providing Operational or Technical Support
- Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience and communicate effectively with people at all levels
- Understanding to UK and EU equity & derivative markets including exchange work flows, order types and understanding of trade lifecycle
- All round general knowledge of IT including Microsoft
- Some Linux / Unix Systems Administration (Red Hat, Centos, Rocky).
- Experience of at least one Scripting Language - Python, Bash, Shell, Ruby, Java Script, Perl, SQL.
- Knowledge of Databases to DBA / Developer level including writing and troubleshooting SQL Code including performance issues - SQL Server / Oracle.
- General Networking / Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls
- Good understanding / operational experience of ITIL methodology with any certifications beneficial.
- Ability work well under pressure in a vibrant and busy environment.
Non-Essential But Highly Desirable Skills
- Previous experience supporting Futures & Options Trading, Risk and Settlement Systems.
- Knowledge of at least one of the ISV's products - Trading Technologies, Stellar, ULLink, Web ICE, Object Trading, Fidessa, ION / Patsystems, Trayport.
- Exchange Connectivity - ICE / LIFFE, Eurex, CME / CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE.
- FIX Connectivity - Client On-boarding, Support / Troubleshooting of FIX Logs / Connections.
- Other Market Data - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa).
- Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades
Ideally candidates will also have experience of Risk and Compliance and possess the ability to motivate and develop the team whilst ensuring it's duties are carried out "The Right Way" and to a high ethical standard.
Excellent Salary and Benefits to include
- Inclusion in Personal and Company Bonus + Overtime
- 25 days holiday per year, increasing to 30 days.
- Pension
- Health Care, Health and Life Assurance
- Childcare Vouchers
- Season Ticket Loan
- Subsidised Gym Membership
- Cycle To Work Scheme
- #J-18808-Ljbffr
Operations Support Manager - Banking / Financial in London employer: N P Associates
Join a dynamic and innovative team where your expertise in Equities, ETFs, and Fixed Income will be valued and nurtured. Our collaborative work culture fosters professional growth through diverse project opportunities and continuous learning, all set in a vibrant location that encourages creativity and teamwork. With competitive benefits and a commitment to employee development, we are dedicated to making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager - Banking / Financial in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like N P Associates. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Support Manager - Banking / Financial in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to N P Associates.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on N P Associates's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at N P Associates
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with N P Associates.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at N P Associates will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former N P Associates employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
