Customer Service Coordinator in Coventry, Longford

Location: Coventry, UK (Foleshill Enterprise Park)

Core Hours: 08:00–16:35 (Mon–Thu) | 08:00–15:10 (Fri)

Vacancy Type: Full-time, Permanent (potential hybrid working subject to operational needs + regular UK/international travel)

Salary: £30,000 – £33,500 per annum (subject to experience) + bonus + benefits

About the role

Be the connection between our customers and the products that keep critical vehicle fleets operational. We’re looking for a Customer Service Co-Ordinator to join our Vehicle Systems, Services and Spares (VSSS) Aftermarket team. This is an exciting opportunity to become the first point of contact for customers across military, marine and civilian vehicle programmes, ensuring orders, quotations and customer requirements are managed efficiently from enquiry through to delivery.

You’ll thrive in this role if you enjoy building relationships, solving problems and keeping multiple priorities moving at the same time. Working closely with customers, procurement, production, stores and contract management teams, you’ll play a vital role in supporting programmes that help maintain and sustain critical defence capability.

If you enjoy working in a fast-paced environment where customer service and attention to detail really matter, this could be the perfect role for you.

What you’ll get in return

• Performance rewards – discretionary bonus opportunities
• Flex your day – flexible start and finish times (subject to manager approval and operational needs)
• Time to recharge – 25 days’ holiday + 8 bank holidays, with the option to buy more through our Holiday Purchase Scheme
• Support for Defence – two weeks’ paid leave for Reservists and Cadets, plus paid leave for Cadet Force Adult Volunteers (CFAVs)
• Future security – competitive pension scheme (9% combined employer/employee contributions)
• Peace of mind – life cover at 3x base salary
• Health & wellbeing first – BHSF Cash Healthcare Plan to support everyday health costs
• Grow with us – career development and advancement opportunities within a global business
• Supportive environment – a team culture built on innovation, collaboration, and purpose

What you’ll be doing

In this role, you’ll take ownership of customer orders within assigned contracts, managing them from receipt through to delivery. You’ll work closely with internal teams to ensure purchasing, production and delivery activities are aligned, helping customers receive products and services on time while building strong long-term relationships.

You’ll prepare quotations, support aftermarket proposals and manage customer communications across multiple channels. This will give you exposure to commercial processes, contract management activities and customer-facing responsibilities that will help broaden your experience within a growing defence business.

You’ll also maintain accurate order books, customer records and MRP data, ensuring systems such as QAD remain up to date and reliable. By managing customer portals, monitoring order status and resolving queries efficiently, you’ll play a key role in ensuring customers receive the high level of service they expect from NP Aerospace.

Working across procurement, production, stores and sales functions, you’ll gain valuable experience collaborating with multiple departments while developing a strong understanding of defence aftermarket operations and supply chain activities.

What we’re looking for

We’re looking for someone who combines excellent customer service skills with strong organisation and attention to detail. You’ll ideally have:

• Proven experience working with internal and external customers in a customer service, sales support or order management environment
• Experience using MRP/ERP systems such as QAD, SAP or similar
• Strong Microsoft Office skills, particularly Excel, Outlook and Word
• Experience managing customer orders, quotations or contract administration activities
• Ability to work with large data sets, spreadsheets and reporting information
• Excellent communication and relationship-building skills
• Strong organisational skills with the ability to manage multiple priorities
• A proactive approach to problem solving and delivering excellent customer service

Desirable

• Experience working within defence, engineering, automotive or manufacturing environments
• Experience communicating with Prime Defence Contractors
• Experience using customer portals such as Exostar or Defence Sourcing Portal (DSP)
• Experience preparing quotations, proposals or pricing documentation

Our team embraces modern technologies, including AI-assisted tools, to work smarter and deliver better results. Candidates should either have experience using AI tools or demonstrate a willingness to learn and apply them in their role.

What do we do at NP Aerospace?

NP Aerospace is a global leader in armour technology manufacturing and vehicle integration, delivering high-performance, lifesaving solutions for the defence and security industry. Our mission is to improve and protect lives, and our vision is to be a leading provider of innovative solutions that solve our customers' complex challenges. Our values – Respect, Collaboration, Integrity, and Dedication – form the bedrock of our culture.

Our extensive range of combat-proven body armour, from ballistic helmets, plates, and shields to bomb disposal suits, incorporates some of the most advanced composite materials available. Alongside this, we deliver highly engineered vehicle systems and armour platforms used by some of the world’s most respected defence organisations.

Founded in 1926, NP Aerospace has served the defence industry for over 40 years and continues to expand across the UK and North America.

Equal Opportunity Employer Statement: NP Aerospace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Data Privacy: NP Aerospace respects the privacy of all applicants.

Please note: Successful candidates will be required to sign the Official Secrets Act and pass necessary checks before employment.