At a Glance
- Tasks: Lead the nursery's front of house, ensuring a welcoming environment for families and smooth operations.
- Company: Join N Family Club, the UK's most innovative early-years education provider.
- Benefits: Competitive salary, generous holiday allowance, and a £100 clothing allowance for style freedom.
- Other info: Be part of a supportive team with exciting events and wellness initiatives.
- Why this job: Make a real impact in children's lives while enjoying fantastic perks and career growth.
- Qualifications: Experience in customer service, multitasking, and managing budgets is essential.
The predicted salary is between 30243 - 40706 £ per year.
Department: Nursery Operations
Employment Type: Permanent - Full Time
Location: Wandsworth St Ann's Hill, London
Reporting To: Eleni Chondrogianni
Compensation: £30,243 - £40,706 / year
Description
We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider. At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality - and we want you to be a part of it!
As a Front of House Manager at N Family, you’ll use your people and organisational skills to go beyond for parents, children, and your team every single day. You’ll support management to keep the nursery running smoothly, manage the kitchen and cleaning teams, and take the lead on rotas, budgets, and procurement. As a natural problem-solver who thrives in a fast-paced environment, you’ll help us achieve our vision of becoming the most loved early years education group in the UK.
Your key responsibilities:
- Be the face of the nursery, welcoming parents and children every day and being their go‑to contact.
- Make sure our Parent Breakfast Bar is well-stocked and looking great every morning.
- Stay on top of emails, session changes, and tour bookings to support families.
- Help new children settle in so they feel safe, happy, and confident.
- Support the kitchen and cleaning teams to keep things running smoothly.
- Make sure the nursery is safe, clean, and well‑maintained throughout the day.
- Handle daily operations like schedules, invoices, and supplies so everything runs seamlessly.
- Monitor occupancy, waiting lists, and notices to keep families informed and up to date.
- Assist with Family Club events and newsletters to engage parents and foster community.
- Lead by example in care, safety, and teamwork, supporting your team when needed.
Our Front of House Managers should have:
- Experience in prioritising and multitasking under pressure.
- Know how to manage budgets and procurement needs.
- Have great IT skills and be willing to develop them, as you’ll be using the Google suite daily.
- A solid decision-maker, with the ability to support and achieve our WIGs (Wildly Important Goals).
- A background in leading consistent and exceptional customer service.
- Great communication skills - both verbal and written.
- A love for building and maintaining strong parent partnerships.
- A positive, glass‑half‑full outlook.
- The ability to manage your workload and deliver results.
The N Advantage package:
- Competitive salary - £30,243 - £40,706 per annum
- Performance bonus - Up to £1,750 annually.
- Industry‑leading holiday allowance - Up to 35 days, including a personal 'Me' day and Christmas closure.
- Development fund - £100 annual learning fund, plus paid N Academy training (level 3, EY Degrees, Forest School & more).
- No uniforms - £100 clothing allowance for style freedom!
- Family‑friendly - Enhanced parental/fostering/neonatal leave after 2 years.
- Childcare - 40% discount, plus 6 emergency days annually.
- Loyalty rewards - 5-year bonus: around‑the‑world trip + 2 bonus weeks off. 10-year bonus: "Out of this world" experience + 2 more weeks off!
- N Coaching & Mentoring - Empowering team members with access to 3 ILM‑approved coaching programmes.
- Referral scheme - Earn up to £1000 per successful hire.
- Amazing discounts - Save on groceries, shopping, fitness, and more.
- Travel support - Season ticket loans and cycle-to-work scheme.
- Socials & Wellbeing - Annual parties, team events, gym discounts, and online fitness.
- And much, much more!
Why N Wandsworth St Ann's Hill?
Our 117-place brand new nursery will be opening in 2026, in the heart of Wandsworth, South London.
Why N Family Club?
At N Family Club, we’re reimagining early years education - and we want you to be a part of it. We’re a certified Great Place to Work and one of the UK’s most innovative early years groups. With top salaries, unmatched benefits, and real career progression, we put our people first. Join us today to spark big ideas in young minds and shape a career you'll love.
What's next?
PERMANENT - FULL TIME Front of House Manager N Wandsworth - St Ann's Hill, Wandsworth St Ann's [...] employer: N Family Club
N Family Club in Greenwich is an exceptional employer, offering a vibrant and supportive work culture that prioritises the professional growth of its Early Years Educators. With flexible working options, competitive salaries, and generous holiday entitlements, we empower our team to inspire children's learning in a dynamic, play-based environment. Join us to make a meaningful impact while enjoying a fulfilling career in early years education.
StudySmarter Expert Advice🤫
We think this is how you could land PERMANENT - FULL TIME Front of House Manager N Wandsworth - St Ann's Hill, Wandsworth St Ann's [...]
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like N Family Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to N Family Club
Don't be shy about reaching out to N Family Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace PERMANENT - FULL TIME Front of House Manager N Wandsworth - St Ann's Hill, Wandsworth St Ann's [...]
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about N Family Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at N Family Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
