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- Tasks: Welcome parents and manage front-of-house operations with a smile.
- Company: Join the UK's most innovative early-years education provider.
- Benefits: Competitive salary, flexible working, and generous holiday allowance.
- Why this job: Make a real difference in children's lives while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a vibrant culture that celebrates diversity and personal growth.
The predicted salary is between 29453 - 39520 ÂŁ per year.
Location: Kingston upon Thames, London
Department: Nursery Operations
Compensation: £29,453 – £39,520 / year
Company Overview
We’re more than just a nursery group. We’re the UK’s most innovative early‑years education provider, proudly certified as a Great Place to Work and ranked the 30th Best Workplace in the UK. At N Family Club we reimagine early years education, fostering creativity, embracing a curriculum‑led approach, and preparing children for the modern world.
Responsibilities
- Greet and support parents, carers, and visitors with warmth and professionalism
- Manage phone and email communications efficiently and effectively
- Oversee front‑of‑house operations, ensuring a seamless and welcoming environment
- Maintain daily records, registers, and other administrative systems
- Work closely with the Nursery Manager and leadership team to ensure operational excellence
- Support invoicing, admissions, and enrolment queries
- Organise events, tours, and open days with attention to detail and great customer care
- Ensure compliance with GDPR and other administrative policies
- Be the go‑to problem solver – calm under pressure and always one step ahead
Qualifications
- Excellent customer service experience, ideally in hospitality, retail, or education
- Strong communication, admin, and organisational skills
- Proficiency in MS Office and/or nursery‑management software (training provided)
- Friendly, confident, and approachable – a people‑person through and through
- Ability to multitask and prioritise in a fast‑paced setting
- A passion for working in a family‑focused, child‑centred environment
- A team‑player attitude with a proactive, solutions‑focused mindset
Benefits & Perks
- Competitive salary – £29,453 – £39,520, based on experience
- Up to ÂŁ1,750 annual performance bonus
- Flexible working – choose 4–5 days a week
- Up to 35 days holiday – including a personal “Me Day” and Christmas closure
- ÂŁ100 annual learning fund + access to N Academy
- £100 clothing allowance – express your front desk style
- Enhanced family leave for parents, carers, etc.
- 40 % childcare discount + 6 emergency childcare days per year
- 5‑year loyalty bonus – around‑the‑world trip + 2 bonus weeks off
- 10‑year loyalty bonus – “out of this world” experience + 2 extra weeks off
- Referral bonus – up to £1,000 per successful hire
- Lifestyle savings – discounts on groceries, fashion, travel, tech, fitness
- Travel support – season ticket loans and cycle‑to‑work scheme
- Wellness perks – team socials, gym discounts, online fitness, and more
Our Culture
At N Family Club we celebrate individuality, champion diversity, and give every team member a voice. We invest heavily in growth through career progression, in‑house training, mentorship, and personal development. Our workplace is designed for educators to thrive and children to soar.
Next Steps
If you think you have what it takes, click apply and complete our one‑minute application form. For more information about N, our benefits and work culture, visit our Careers website or our Glassdoor page.
Job Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Management and Manufacturing
- Industry: Education Management
Front of House Manager employer: N Family Club
Contact Detail:
N Family Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out N Family Club's website and social media. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your people skills! As a Front of House Manager, you'll be the face of the nursery. Role-play common scenarios with a friend to boost your confidence in handling parents and visitors.
✨Tip Number 3
Prepare some questions! Show your interest by asking about their approach to early years education or how they support staff development. It’ll make you stand out as someone who’s genuinely keen on the role.
✨Tip Number 4
Apply through our website! It’s quick and easy, plus you’ll get all the latest updates on your application status. Don’t miss out on this fantastic opportunity at N Family Club!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you connect with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that align with the responsibilities of a Front of House Manager at N Family Club.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the quickest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at N Family Club
✨Know the Company Inside Out
Before your interview, take some time to research N Family Club. Understand their values, mission, and what makes them a great place to work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their innovative approach to early-years education.
✨Showcase Your Customer Service Skills
As a Front of House Manager, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled challenging situations with warmth and professionalism, as this aligns perfectly with the role's responsibilities.
✨Demonstrate Your Organisational Skills
The role requires strong admin and organisational skills. Be ready to discuss how you manage multiple tasks efficiently. You could even bring a sample of your organisational tools or methods to the interview to illustrate your proactive approach to keeping things running smoothly.
✨Prepare Questions That Matter
Interviews are a two-way street, so think of insightful questions to ask about the team culture, training opportunities, and how they support staff development. This shows that you're not just interested in the job, but also in growing within the company and contributing to its success.