Flexi Front of House Manager in City of Westminster

We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider. At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!

As a Flexi Front of House Manager at N Family, you’ll use your people and organisational skills to go beyond for parents, children, and your team every single day. You’ll support management to keep the nursery running smoothly, manage the kitchen and cleaning teams, and take the lead on rotas, budgets, and procurement. You’ll also bring flexibility and energy to your work, helping the nursery cover varied shift patterns to provide outstanding operational support across our nurseries.

As a natural problem-solver who thrives in a fast-paced environment, you’ll help us achieve our vision of becoming the most loved early years education group in the UK.

To be successful in this role, you will; Go Beyond, Be Outstandingly Outstanding and Play as a Team.

Your key responsibilities:

• Be the face of the nursery and N Family Club, welcoming our parents and children each day and being their first point of contact over email and telephone.
• Own the ‘Go Beyond’ experience within the nursery - including ensuring our Parent Breakfast Bar is well-stocked and well-presented every morning and creating a warm and inviting atmosphere.
• Be responsible for managing parent communications; ensuring all emails are responded to within the allocated SLAs, responding to parent surveys, actioning sessional change requests, and ensuring personal tours happen on time.
• Organising and overseeing new children’s settling in sessions.
• Line management of the Nursery Operations team (kitchen and cleaning), working collaboratively to ensure cleaning and kitchen standards meet that of N and industry regulations.
• Liaison with the Facilities and Maintenance team to ensure that the building is kept in impeccable condition, and any repairs are carried out quickly and safely.
• Own the operational management of the nursery, operating all of our ‘behind the scenes’ systems, processes and procedures, including budgeting, pipedrive (occupancy), invoicing, procurement and the creation of team rotas in line with capacity.
• Responsibility for commercial performance, including the ongoing monitoring of occupancy to reach our 95% target, management of the waiting list and sending of relevant updates, processing of notices and reselling of notices, management of plan changes and management of the inbox and responsibility for parent emails / updates.
• Assisting the people team with compliance actions such as in-person Right to Work verifications.
• Assisting our marketing team with the creation of our regular nursery newsletter.
• Assisting our Events Coordinator with our curated programme of Family Club events, aiding with the planning, procuring, staffing and driving of attendance.
• Ensure that daily, weekly, monthly and termly HandS-related tasks and checks happen promptly and thoroughly with any concerns followed up on; continually ensuring all policies, procedures and practices are embedded and reflective of an open culture of behavioural safety.
• Work a flexible work pattern within the nursery opening hours (6.30am-7.30pm) with the flexibility to attend out of hours meetings and events as required.
• Be a role model for exceptionally high standards, never cutting corners, thriving on feedback and leading on operational excellence!
• Responsible for always adhering to the company's H&S policy.