At a Glance
- Tasks: Lead nursery operations and empower teams to deliver exceptional early years education.
- Company: Join the UK's most innovative early-years education provider, N Family Club.
- Benefits: Competitive salary, performance bonuses, generous holiday, and a personal learning fund.
- Other info: Enjoy a vibrant culture that champions diversity and supports your personal growth.
- Why this job: Make a real impact in children's lives while growing your leadership career.
- Qualifications: Level 3 Early Years qualification and management experience in a fast-paced environment.
The predicted salary is between 41101 - 50232 £ per year.
We’re more than just a nursery group. We’re the UK’s most innovative early-years education provider, proudly certified as a Great Place to Work and ranked the 30th Best Workplace in the UK. At N Family Club, we dreamed of reimagining early years education. Becoming a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We’re proudly making our dream a reality – and we want you to be a part of it!
As a Support Manager, you’ll play a pivotal role in driving operational excellence and supporting the teams that make N Family Club such a special place. You will lead, coordinate, and empower colleagues across multiple functions, ensuring our nurseries operate smoothly and deliver exceptional experiences for children, families, and team alike. This is your chance to contribute strategically and operationally while growing your leadership career with access to industry-leading training, coaching, and development.
What you’ll be doing…
- Leading and managing all aspects of nursery operations, including team deployment/rotas, budgets, and compliance
- Driving the delivery of our play-based N Curriculum, ensuring every child thrives
- Developing and inspiring your team through coaching, training, and performance management
- Building strong partnerships with families and the local community
- Ensuring the highest standards of health, safety, safeguarding, and Ofsted requirements are met
- Overseeing smooth daily routines and an engaging, safe learning environment
- Managing recruitment, inductions, and team retention
- Monitoring quality and implementing continuous improvement plans
- Reporting to senior leadership and contributing to wider organisational goals
Our Support Managers should have...
- Level 3 or above Early Years qualification (full & relevant)
- Paediatric First Aid certification (12 hours) and a commitment to maintain it
- Up-to-date safeguarding knowledge (or willingness to refresh)
- Proven experience in a management or supervisory role, ideally within a fast-paced, multi-site environment
- Strong organisational and project management skills
- Excellent communication and interpersonal skills, with the ability to influence at all levels
- A proactive, solution-focused approach and the ability to work collaboratively
- A passion for supporting people and driving positive outcomes
- Alignment with N Family Club’s values of curiosity, positivity, and integrity
This role is field based, covering our nurseries in Birmingham and Wolverhampton.
The N Advantage
- Competitive salary – £41,101 - £50,232 based on experience and dedication
- Performance bonus of up to 25% of base salary, plus £1,000 for Ofsted ‘Outstanding’
- Up to 35 days holiday - including a personal ‘Me’ day and Christmas closure
- £100 annual learning fund, plus access to N Academy (level 3, Early Years degrees, Forest School & more)
- £100 clothing allowance for style freedom!
- Enhanced family leave for parents, carers, and more
- 40% childcare discount, plus 6 emergency days annually
- 5-year loyalty bonus - around-the-world trip + 2 bonus weeks off
- 10-year loyalty bonus - ‘Out of this world’ experience + 2 extra weeks off
- Referral bonus – earn up to £1,000 per successful hire
- Amazing discounts – save on groceries, shopping, fitness and more
- Travel support – season ticket loans and cycle-to-work scheme
- Socials & wellbeing – annual parties, team events, gym discounts, and online fitness
Making an impact…
At N Family Club, we do things differently. We support and celebrate individuality, champion diversity, and give every team member a voice. Our culture is rooted in respect, collaboration and a shared passion for early years education. We invest heavily in your growth – from career progression and in-house training to mentorship and personal development. With innovative environments, top-tier benefits, and a focus on wellbeing, we’re building a workplace where educators thrive, and children soar.
Join N Family Club today and help us reshape early education for the better.
What's next?
If you think you got what it takes, click apply and fill in our super quick (1 min) application form! If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page.
Support Manager - West Midlands in Birmingham employer: N Family Club
At N Family Club, we pride ourselves on being the UK’s most innovative early-years education provider, recognised as a Great Place to Work. Our vibrant work culture fosters creativity and collaboration, offering extensive employee growth opportunities through industry-leading training and mentorship. With competitive salaries, generous holiday allowances, and unique benefits like loyalty bonuses and childcare discounts, we are committed to supporting our team members while they make a meaningful impact in the lives of children and families across Birmingham and Wolverhampton.
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We think this is how you could land Support Manager - West Midlands in Birmingham
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We think you need these skills to ace Support Manager - West Midlands in Birmingham
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Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of N Family Club and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at N Family Club
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that N Family Club might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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