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- Tasks: Provide friendly service, manage guest check-ins, and handle queries efficiently.
- Company: A welcoming hotel in Bromley with a vibrant atmosphere.
- Benefits: Competitive pay from £12.21/hour and potential live-in accommodation.
- Why this job: Join a dynamic team and create lasting impressions for guests.
- Qualifications: Experience with Guestline PMS and a passion for customer service.
- Other info: Immediate start with flexible shifts in a busy environment.
The predicted salary is between 12 - 16 £ per hour.
My client is looking for a TEMPORARY front of house Receptionist, to join a hotel in the Bromley area. Possible live-in accommodation for this temporary role. IMMEDIATE START.
The purpose of the role as a Receptionist is to provide a friendly, hospitable and efficient service, ensuring that excellent customer service is provided at all times, to ensure a lasting impression on all guests. Shift work is involved to include early/late cover.
As a Receptionist, the ideal candidate will have some experience of using ‘Guestline’ PMS. An example of duties consists of:
- Being in a customer-facing role, being an engaging person, with a friendly manner and who thrives in a busy environment
- Guest check-in and check-out
- Answering guests' queries before they arrive and when they arrive
- Greeting walk-in potential customers for bedrooms and the bar/restaurant
- Answering phones and responding to emails quickly and efficiently
- Taking bookings on the phone and via computer, upselling to maximise sales
- Complaint handling in a calm manner and addressing these if you can or getting assistance from the manager on duty
- Seeking a team player, who can and will be happy to assist wherever needed at times and also be able to work on your own at times
The salary for the role of Receptionist is given as from £12.21 per hour. There is the possibility of live-in accommodation with this TEMPORARY role.
Candidates must be eligible to live and work in the UK.
Receptionist - Hotel employer: N.E. Recruitment
Contact Detail:
N.E. Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Hotel
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with their services and the local area. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different guest scenarios, from check-ins to complaints. Being able to demonstrate your calmness and efficiency in these situations will really impress them.
✨Tip Number 3
Don’t forget to showcase your personality! As a Receptionist, being friendly and engaging is key. When you meet them, let your warm and welcoming nature shine through – it’s all about making that lasting impression!
✨Tip Number 4
Finally, apply through our website! We’re here to help you land that job, so don’t hesitate to reach out if you have any questions or need support during your application process. Let’s get you started on this exciting opportunity!
We think you need these skills to ace Receptionist - Hotel
Some tips for your application 🫡
Show Your Personality: As a Receptionist, your friendly and engaging nature is key! Make sure your CV reflects your personality. Use a warm tone in your cover letter to show that you’re the perfect fit for a customer-facing role.
Highlight Relevant Experience: If you've got experience with Guestline PMS or similar systems, shout about it! Tailor your CV to include any relevant roles where you’ve provided excellent customer service, as this will catch our eye.
Be Clear and Concise: Keep your CV and cover letter clear and to the point. We love a well-structured application that’s easy to read. Avoid fluff and focus on what makes you a great candidate for the Receptionist role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at N.E. Recruitment
✨Know Your Customer Service Basics
As a Receptionist, you'll be the face of the hotel, so brush up on your customer service skills. Think about how you can create a welcoming atmosphere and handle guest queries effectively. Prepare examples from your past experiences where you’ve gone above and beyond for a customer.
✨Familiarise Yourself with Guestline PMS
Since experience with Guestline PMS is preferred, take some time to learn the basics if you're not already familiar. You could even watch tutorial videos or read up on its features. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Practice Handling Complaints
Complaints are part and parcel of the hospitality industry. Think of a few scenarios where you might need to handle a complaint and how you would address them calmly and professionally. This will demonstrate your ability to stay composed under pressure.
✨Show Your Team Spirit
Being a team player is crucial in a busy hotel environment. Be prepared to discuss times when you've worked well in a team or helped out colleagues. Highlighting your flexibility and willingness to assist others will make you stand out as a candidate.
