Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front desk team, ensuring exceptional guest service and smooth operations.
- Company: Join a friendly hotel team in beautiful Eastbourne, known for its welcoming atmosphere.
- Benefits: Enjoy a competitive salary, share of service charge, and live-in options if needed.
- Why this job: Perfect for those looking to advance their hospitality career in a vibrant environment.
- Qualifications: Experience in hotel front office operations and strong communication skills are essential.
- Other info: Flexibility required for a 40-hour week, including weekends and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
Reception Manager, required to join a friendly front of house team, to work for our client, a hotel, located in the Eastbourne area. This role is offered a 40-hour week, you will be working over 5 days out of 7 days to include weekends and bank holidays on a rota. Live in is available if required.
The role of Reception Manager:
- This is a full time role, working five days over seven, including weekends, bank holidays and evenings, so flexibility is required.
- Reporting to the Front of House Manager, the Reception Manager is responsible for the day to day running of the Reception and Night teams.
- The role will require you to deliver exceptional service and create lasting impressions.
- As the main point of contact for all guests you will need to be warm and motivated with a desire to exceed their expectations.
This fantastic opportunity would be perfect for an experienced Reception Supervisor or an Assistant Receptionist Manager seeking to progress their career.
Requirements for the role of Reception Manager:
- A background working in hotel front office operations.
- An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
- Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
- Knowledge of Opera PMS or similar hotel front office system.
Salary for the role of Reception Manager is given as competitive. A share of the service charge is paid on top of this basic salary. 40-hour week. Live in is available if required, and this would be deducted from your salary.
Candidates must be eligible to live and work in the UK.
Reception Manager employer: N.E. Recruitment
Contact Detail:
N.E. Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Understanding their unique offerings and customer service philosophy will help you demonstrate your enthusiasm and fit for the role.
✨Tip Number 2
Highlight your leadership skills during the interview. Be prepared to share specific examples of how you've successfully managed a team or resolved guest issues in previous roles, as this will showcase your ability to lead the reception team effectively.
✨Tip Number 3
Showcase your knowledge of hotel management systems like Opera PMS. If you have experience with similar software, be ready to discuss how you've used it to improve operations or enhance guest experiences.
✨Tip Number 4
Demonstrate your flexibility and commitment to working varied hours. Since the role requires weekend and bank holiday shifts, expressing your willingness to adapt your schedule can set you apart from other candidates.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel front office operations. Emphasise any previous roles as a Reception Supervisor or Assistant Reception Manager, showcasing your ability to lead and motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering exceptional service. Mention specific examples of how you've exceeded guest expectations in the past and your familiarity with systems like Opera PMS.
Highlight Flexibility: Since the role requires working over weekends and bank holidays, clearly state your availability in your application. This shows your willingness to meet the demands of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reception Manager.
How to prepare for a job interview at N.E. Recruitment
✨Showcase Your Customer Service Skills
As a Reception Manager, you'll be the face of the hotel. Prepare examples of how you've delivered exceptional customer service in the past. Highlight any specific situations where you went above and beyond to exceed guest expectations.
✨Demonstrate Leadership Qualities
You'll need to lead and motivate your team effectively. Be ready to discuss your experience in training and developing staff. Share instances where you successfully resolved conflicts or improved team performance.
✨Familiarise Yourself with Hotel Systems
Knowledge of Opera PMS or similar systems is crucial. Brush up on your understanding of these systems before the interview. If you have experience with them, be prepared to discuss how you've used them to enhance guest experiences.
✨Exhibit Flexibility and Problem-Solving Skills
The role requires working weekends and holidays, so show your willingness to be flexible. Additionally, prepare to discuss how you've handled unexpected challenges in previous roles, demonstrating your problem-solving abilities.
